Technical Program Management, Senior Analyst & Lead

Salesforce•Indianapolis, IN

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together, focusing on AI, innovation, and core values. The Digital Enterprise Experience (DEX) team leads enterprise technology, collaborating closely with business partners to achieve strategic objectives. They oversee technology strategy, Salesforce on Salesforce, employee productivity and experience, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement, owning the world's foremost Salesforce implementation. The DEX team is seeking a Technical Program Management Senior Analyst and a Technical Program Management Lead (IC) with strong technical acumen and delivery expertise. These roles provide leadership and cross-team coordination for large-scale, complex solution transformation across the DEX space. Technical Program Managers (TPM) coordinate across multiple solution delivery teams, managing project and program budget, timeline, and scope delivery in partnership with Product Management, ensuring all work meets overall program goals and definitions of success. The TPM drives alignment across diverse teams for successful delivery of complex initiatives across the Employee Success, Communications, and Real Estate domains. The successful candidate will bring a strong understanding of Enterprise Experience and Agents, exceptional program management and interpersonal skills, and a demonstrated ability to engage and present effectively to senior leadership and executive stakeholders.

Requirements

Bachelor's degree in Business Administration and/or Information Technology, or equivalent experience
3+ years of experience in a Program or Project Management role
Proficiency in enterprise-level software and collaboration platforms, including G-Suite, Smartsheets, or comparable systems
Strong interpersonal skills with effective verbal and written communication abilities
Ability to synthesize business and technical requirements to support project plans and estimates
Proven ability to thrive in a dynamic, high-energy, collaborative team environment
Adept at managing multiple priorities concurrently and performing effectively under pressure
Experience in business process optimization pertaining to enterprise software and internal operational workflows

Nice To Haves

Experience using Salesforce technology
PMP Certification or MSP Certification

Responsibilities

Ensure comprehensive alignment of deliverables across all contributing teams throughout the project and program lifecycle
Facilitate knowledge transfer and onboarding for new program members
Drive prioritization and execution of cross-functional program initiatives
Oversee tracking and management of all program documentation and artifacts
Coordinate and monitor progression and successful delivery of critical program milestones
Lead thorough program retrospectives upon closure and following critical milestones to capture lessons learned and drive continuous improvement
Actively engage with Portfolio Leaders to solicit and provide constructive feedback on Program Management tools, standards, and processes
Provide support to Portfolio Managers in the efficient intake and prioritization of new work
Contribute to Program Increment (PI) Planning (for SAFe-driven engagements) and other strategic work planning initiatives, synthesizing outputs into comprehensive program materials in close collaboration with Engineering and Product roles
Orchestrate and manage interdependencies between projects and programs within designated portfolios
Coordinate with product, engineering, architecture, and business stakeholders to identify overall goals, vision, and measures of success
Establish and track defined measures of success and Key Performance Indicators (KPIs) throughout the program
Establish and enforce governance frameworks for decisions, escalations, and change controls pertaining to scope, schedule, and budget
Accurately report delivery progress to program stakeholders
Report key risks and issues to leadership and drive mitigations and resolutions
Oversee and manage the program's financial budget
Serve as a liaison fostering communication and integration between product teams, business units, and external stakeholders
Collaborate with the Product team to identify and align on relevant GUS projects for the program, ensuring accurate creation in GUS in adherence to established work breakdown structure guidelines