TECHNICAL PROGRAM COORDINATOR - JIRA

VSolvit•Norco, CA

1d•Hybrid

About The Position

Position Overview The Jira Administrator & Feature Intake Project Coordinator is responsible for managing, optimizing, and governing the organization’s Jira platform while coordinating end-to-end feature intake processes across technical and business teams. This role ensures alignment with Agile delivery standards, facilitates transparent work prioritization, and supports system reliability and compliance within government or regulated environments. The ideal candidate has strong analytical skills, experience administering Atlassian products, and the ability to collaborate effectively with cross-functional stakeholders. As with any position, additional expectations exist. Some of these include, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), staying focused on the assigned tasks, and completing other tasks as assigned.

Requirements

U.S. Citizenship
Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience)
3–5 years of experience as a Jira Administrator or Atlassian tool specialist
Strong understanding of Agile methodologies (Scrum, Kanban, SAFe)
Experience with requirements intake, project coordination, or product lifecycle management
Proficiency in Jira Query Language (JQL) and Jira dashboard/report creation
Familiarity with compliance or security frameworks such as FISMA, NIST, FedRAMP, or general public-sector IT governance
Excellent communication, facilitation, and documentation skills
Ability to work a hybrid work schedule in Corona, CA
If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered

Nice To Haves

Atlassian Certified Jira Administrator or comparable certification
Experience with Confluence administration
Knowledge of scripting tools (e.g., ScriptRunner, PowerShell, Python) for automation
Experience in DevSecOps environments or government contracting
Understanding of ITIL processes and service management frameworks
Secret Clearance

Responsibilities

Configure, administer, and maintain Jira Software, Jira Service Management, and associated Atlassian tools
Develop and manage Jira workflows, custom fields, screens, dashboards, and permission schemes in alignment with organizational governance policies
Oversee user provisioning, role-based access control, and compliance with applicable frameworks (e.g., FISMA, NIST 800-53, FedRAMP if cloud-hosted)
Manage integrations between Jira and third-party tools such as Confluence, GitHub/GitLab, Slack, and CI/CD platforms
Monitor system performance, storage, and security configurations; coordinate upgrades, patches, and plugin installations
Establish Jira governance best practices and maintain up-to-date system documentation
Serve as the primary coordinator for feature intake across product teams, technology groups, and business stakeholders
Facilitate intake meetings, ensuring clear problem statements, business value assessments, and prioritization alignment
Maintain the intake backlog, triage new requests, and track requirements from initiation through delivery
Support Agile ceremonies (sprint planning, backlog refinement, PI planning) and ensure Jira data cleanliness for reporting accuracy
Develop and distribute project dashboards, KPIs, and status reports for operational leaders and program managers
Ensure compliance with project governance standards, change-control processes, and documentation requirements
Create custom reports and dashboards to support performance measurement, capacity planning, and executive visibility
Use Jira Query Language (JQL) to support advanced queries and analytics
Provide insights and recommendations to optimize workflows, reduce bottlenecks, and improve service delivery
Provide Tier 2/Tier 3 support to end users, including troubleshooting, workflow guidance, and enhancement requests
Lead training sessions and develop user guides to increase Jira adoption and utilization across the organization
Partner with IT security, development teams, and program leadership to ensure platform alignment with enterprise policies

Benefits

medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits

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