Technical Production Support Analyst

Dev • Brown Deer, WI

2d • Remote

About The Position

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. What you will be doing Provide 24 x 7 systems support for assigned production-related systems. Deliver day-to-day technical support for network infrastructure and systems software to ensure proper operation of technology applications and equipment. This position is remote . Provides 24 x 7 on-call support for all assigned production-related systems. Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface. Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems. Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary. Assists in documenting current policies and procedures. Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations. Performs monthly and quarterly SOX testing. Ensures issues resulting in customer outage is escalated appropriately through TSG management. Other related duties assigned as needed.

Requirements

• At least 2+ years of technical or production support experience
• At least 1 year of development experience a must
• T-SQL familiarity
• Sense of urgency
• Familiarity with service level agreements
• Experience with various monitoring tools and ticketing systems
• Client facing production support experience

Nice To Haves

• Prior experience with banking environment

Responsibilities

• Provide 24 x 7 systems support for assigned production-related systems.
• Deliver day-to-day technical support for network infrastructure and systems software to ensure proper operation of technology applications and equipment.
• Provides 24 x 7 on-call support for all assigned production-related systems.
• Develops and executes scripts, utilities and associated test plans.
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Analyzes problem, documents and communicates resolution and conducts follow up.
• Escalates problems to appropriate teams when necessary.
• Assists in documenting current policies and procedures.
• Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.
• Performs monthly and quarterly SOX testing.
• Ensures issues resulting in customer outage is escalated appropriately through TSG management.
• Other related duties assigned as needed.

Benefits

• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Great work spaces with dedicated and motivated colleagues
• A work environment built on collaboration, flexibility and respect with varied and challenging work to help you grow your technical skillset
• A fantastic range of benefits including private medical cover, dental cover and travel insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees