Technical Product Support Specialist

Flowhub•Denver, CO

6d•$29 - $36•Remote

About The Position

Flowhub is the full retail ecosystem for cannabis. We power the nation’s most successful dispensaries with everything they need to run, grow, and scale — from point-of-sale and payments to ecommerce, marketing tools, analytics, and an open API. Our product suite — Flowhub Maui, Flowhub Pay, Greet®, Stash®, and View® — plus our ecommerce and marketing capabilities, helps retailers stay compliant, streamline operations, reach new customers, and maximize profitability. With Flowhub, dispensaries don’t just keep up — they get ahead. Flowhub is not a “clock in, clock out” company. We’re a team of A players: driven, accountable, low-ego, and relentlessly focused on customer success. We challenge assumptions, hold ourselves and each other to the highest standards, and we win together. If you’re looking for a place to coast, you won’t last here. If you want to grow faster than you thought possible, read on. The Role We’re hiring Technical Product Support Specialists who love solving puzzles, tinkering with tech, and helping people. This is not your average support gig — it’s part IT helpdesk, part product expert, and part customer hero. You’ll go deep on Flowhub Maui and the entire Flowhub ecosystem, mastering how our software interacts with POS hardware, printers, scanners, drivers, networks, and operating systems. When dispensaries reach out to us, they need answers fast. You’ll be the human who figures it out, fixes it, and earns their trust.

Requirements

You have at least 2.5 years in a technical support role.
You love technology: hardware, operating systems, drivers, networks — you’ve probably fixed a friend’s printer for fun.
You’re a natural problem-solver who thrives on figuring things out without a script.
You’re a clear communicator who can explain technical solutions in simple terms.
You’re energized by working with A players — teammates who push you to be your best.
You want to grow your career at a company where B players don’t make it.

Nice To Haves

Experience in IT support, SaaS, or retail technology environments.

Responsibilities

Troubleshoot technical issues across Flowhub Maui, Flowhub Pay, and hardware integrations (printers, scanners, POS terminals, drivers, networks).
Support customers on MacOS, Windows, and iOS setups.
Jump into problems head-on via chat, phone, video, and screen-share — whichever gets the customer back online fastest.
Distinguish between true software defects vs. setup/configuration issues, and escalate appropriately.
Write clear documentation, update our knowledge base, and make the next customer’s experience smoother.
Collaborate with Product and Engineering to drive improvements across the platform.
Live our values daily: high performance, low ego, accountability, inclusion.