Technical Product Support Specialist

American Dental Association•Chicago, IL

10d•Hybrid

About The Position

Who We Are: It all starts with purpose. We are a purpose-driven nonprofit with a dynamic staff culture. With a meaningful purpose, motivated staff, and excellent benefits, working here will definitely have you smiling! The ADA’s headquarters is located just steps from Chicago’s Magnificent Mile and close to public transportation. With more than 400 colleagues, the ADA Staff are some of the most talented people in the Chicago, Washington D.C., and Maryland area. We were named a Top Workplace by the Chicago Tribune in 2019 and 2021! Come join our team! Job Responsibilities: The Technical Product Support Specialist's main responsibilities include, but are not limited to, providing support for ADA collaboration tools, which include ADA Connect, Knowledge Center, Office 365, SharePoint, OneDrive, Teams, Zoom, other ADA web sites and other ADA-provided applications or services; providing general technology support as time permits and as required in accordance with established service level guidelines.

Requirements

Bachelor's Degree or Experience in lieu of Degree
3 years of experience (or 7 years in lieu of degree) working with and supporting users on ADA collaboration tools via phone, email, documentation, recordings, and in-person training sessions, as well as troubleshooting and training on a variety of operating systems, ADA collaboration tools, and applications
Must have verbal communication, writing, analytical, collaboration, a self-starter, results-focused, prioritization, customer service, troubleshooting skills
Proficiency in M365 (MS Office); Apple iOS; Microsoft Applications such as Office 365, SharePoint, Teams, Windows 10 and 11, Mac OSX, Zoom, Android OS, Apple iOS
Travel once per year for more than 8 nights per trip to support users at Annual HOD meeting.
Position may require before or after hours work, may require more than the standard number of hours of work within a workweek, may require weekend work

Nice To Haves

SharePoint Designer
Locklizard
Microsoft Access
Adobe Acrobat Pro

Responsibilities

providing support for ADA collaboration tools, which include ADA Connect, Knowledge Center, Office 365, SharePoint, OneDrive, Teams, Zoom, other ADA web sites and other ADA-provided applications or services
providing general technology support as time permits and as required in accordance with established service level guidelines