Remote Work From Home Technical Product Suppt Specialist
About The Position
W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com. We are hiring a Technical Product Support (TPS) Specialist for our Electrical product support team. In this specialized role, you will assist our customers by telephone by selecting the right product in the electrical and lighting categories, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. Enjoy your weekends off!! This is a remote work from home position in which you will be provided with an 8.5-hour work schedule from 10:30 a.m. - 7 p.m. CST Monday - Friday. You will report to the Manager, TPS Customer Experience. See how Technical Product Support Specialists help customers find the products they need for our different product categories! The ideal skill set for this role is often found in those who have experience applying, maintaining, and troubleshooting the following: Electrical and lighting systems, wiring, and controls. (electrical experience is required, we will train on lighting systems as needed). Experience with Industrial Controls and Automation.
Requirements
- Qualified candidates must have 5+ years of relevant job experience or hands-on field experience, installation, maintenance, troubleshooting and repair of electrical and lighting systems, wiring, and controls. (Electrical experience is required, we will train on lighting systems as needed).
- Experience with Industrial Controls and Automation.
- Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.
Responsibilities
- Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
- Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
- Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
- Capture and forward feedback product teams about products based on interaction with customers and field team members.
Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
