Technical Product Support Specialist

Bubble•New York, NY

7d•$79,000 - $79,000•Hybrid

About The Position

As part of our growing Technical Product Support team, you’ll spend most of your time interacting directly with our users and ensuring that they achieve success with our software. Because of the nature of the product, the work you’ll do in this role matters: whether you’re helping a hobbyist get the hang of sourcing data or working with a VC-backed startup to scale their app to thousands of users. If you are comfortable in the face of ambiguity, exceptionally analytically minded, and a self-starter with an insatiable appetite for learning, then we want to hear from you.

Requirements

Embodies Bubble’s values
Exhibits an investigative mindset, high attention to detail, and aptitude for learning
Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance in a rapidly changing environment
Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently
Has a proven ability to learn a technical, internet-based trade, skill, or tool. For example, has built an application, whether with Bubble, other no-code tools, or traditional code.
Will work one weekend (Saturday and Sunday) every 8 weeks (subject to change) - you’ll receive two days off of your choosing the week before or after your weekend shift
Can commute to our NYC office regularly

Responsibilities

Become an expert in all things Bubble — our product, users, and company
Spend the majority of your time providing app-specific support via email, as if you were a member of the user’s team
For each issue that you handle, determine if it’s a question about how to build something on Bubble or a bug report about a behavior not working as intended on the platform, then resolve accordingly
For bug reports, use our debugging tools to dive into the app and determine if it’s a bug in the user’s code or our code; when it’s a bug in the users code, respond in such a way that empowers the user to self-diagnose their bug in the future; when it’s a platform bug, escalate to Engineering with a concise, clear set of reproduction steps that accelerate the time-to-resolution
Analyze and optimize our tools, documentation, and processes to improve and help scale our operations
Collaborate with other teams to improve our users’ overall experience with Bubble