Technical Product Support Specialist (FOAM) - Onsite

Johnson Controls

4d•$70,000 - $85,000•Onsite

About The Position

Johnson Controls is seeking a Technical Product Support Specialist - FOAM, to join our Technical Services team that provides technical support to our internal/external customers, sales teams, distributors and end users. You will provide efficient, effective and cordial technical support and will be a subject matter expert with the Fire Suppression FOAM Hardware Business Unit. You'll have an opportunity to perform full range of field commercial and technical support functions and special projects. This position is onsite based in Marinette, WI. Candidates must be commuting distance to the office, or able to relocate.

Requirements

Bachelor degree , or Associates degree, in a Mechanical degree, or similar background through education or related experience
US citizen or Permanent Resident. Sponsorship is not provided for this position
0-5 years of experience

Nice To Haves

National Institute for Certification in Engineering Technologies (NICET) Level III in Special Hazard Systems or equivalent industry certification a plus
Proficient in Microsoft Office applications

Responsibilities

Prepare Bill of Materials for distributors, both domestic and international
Consult with engineers, architects, and other professional and technical personnel.
Provide answers to technical questions from distribution, field sales and other customers.
Travel to customer sites to assist in on site hazard analysis when required
Represent the Technical Service Department on technical committees and project teams.
Assist Quality Services with warranty claims.
Complies with federal, state, and local legal requirements by studying existing and new legislation.
Anticipates future legislation, advising customer on product, services, or equipment adherence to requirements.
Monitor, Influence and provide guidance on applicable industry codes and standards, such as NFPA.
Review technical literature to assure technical correctness prior to release to the field.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Review manufacturing drawings for accuracy
Contribute to team effort by accomplishing related tasks as needed.
Assist with training of staff in Technical Service and the Training departments
Support Customer Visits (factory tours) as necessary.
Work with the Field Sales organization, manufacturing, engineering, and Customer Service to resolve order issues.
Review/Develop technical documents to support field sales on various areas of product application as necessary.
Review and analyze engineering rules and documents as necessary.
Provide technical direction for other engineers, drafters or technicians on specific work assignments.
Be proficient at preparing, checking, and coordinating the release of documentation to support Custom and Standard products.
Strive for continuous improvement and teamwork in product development and processes.