Technical Product Support Specialist I - Biotech

Nova Biomedical Corporation • Waltham, MA

2d • $60,000 - $70,000 • Onsite

About The Position

The Technical Product Support Specialist communicates, primarily by telephone, with end users of Nova products to solve technical problems and answer questions related to the operation and maintenance of their Nova analyzer. Similar support is provided to Nova's Field Service Specialists, Field Sales representatives as well as in-house personnel. If youre passionate about technical product support and want to be part of a team that is shaping the future of life sciences, wed love to hear from you, apply today!

Requirements

• Familiar with bioengineering, biotechnology research laboratory and/or biologics production/manufacturing settings.
• Must be an effective communicator with strong analytical skills.
• Strong computer skills.
• Strong technical ability to troubleshoot and understand complex systems.
• Strong interpersonal skills and technical aptitude
• Strong ability to multi-task
• Alternating between standing and sitting
• Fine/ gross motor manipulation
• Lifting/Carrying up to ~75lbs.
• Ability to travel

Nice To Haves

• Familiarity with cell culture/fermentation for biologics development is a plus.

Responsibilities

• Communicate primarily with end users, Field Service and Field Sales representatives to resolve technical problems and answer questions related to their Nova instruments.
• Documenting details of each call including steps taken to resolve problems and/or answer questions in the Pivotal Database.
• Participate in rotating after-hours support to provide 24 hours a day, 7 days a week technical support.
• Assist in the training of new Technical Product Specialists, Field Service Specialists and Field Sales representatives.
• Provide Preventive Maintenance and Corrective Maintenance support to internal customers, Manufacturing, Quality Control and Research and Development .
• On occasion, take part in special projects for customers or the Technical Support department.
• Occasional travel to customer sites.

Benefits

• Flexible Medical, Dental, & Vision Coverage
• Competitive 401k company match
• Bonus Program, Generous PTO and paid holidays
• Generous Tuition reimbursement
• Hybrid and flexible work arrangements (Job specific)
• Professional development, engagement and events
• Company marketplace for lunch and snacks! (Location specific)
• Company subsidized cafeteria (Waltham)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees