Technical Product / Program Manager, Ecosystem Health

Grindr•Chicago, IL

1d•Hybrid

About The Position

Grindr (NSYE: GRND) is the largest GBTQ+ Social App in the world, used by over 14M+ monthly users in nearly every country in the world. We are a fundamental part of the global GBTQ+ community and are a pillar in gay culture. As we continue to build out the Global Gayborhood in your pocket, we are committed to providing a safe and trusted platform for meaningful connection, taking into account the particular safety needs of the community we serve. We're looking for a Technical Product / Program Manager, Ecosystem Health to own and execute our moderation program and strengthen the integrity of Grindr's platform. This role focuses on the day-to-day operations and technical execution of our trust & safety systems, working hands-on to combat fraud, spam, scams, abuse, and bad actors across our ecosystem. You'll be deeply involved in building and optimizing AI/ML-powered moderation systems, implementing age assurance solutions across different regulatory environments, and developing features that enhance user trust and authenticity. This is a high-impact role for someone who combines technical fluency with product thinking — someone who can work closely with engineering and data science teams to translate safety requirements into scalable, automated solutions while managing the operational realities of running a global moderation program. This is a hybrid role based in our San Francisco, Los Angeles, Chicago, or New York office and will require you to be in the office on Tuesdays and Thursdays.

Requirements

5-7 years of product and program management experience, ideally at a consumer-facing tech company
Technical fluency: You're comfortable working directly with engineers and data scientists, discussing model performance, API integrations, system architecture, and technical tradeoffs
Hands-on execution mindset: You thrive in the details of building and operating systems, not just setting strategy
Strong analytical skills: You can work with data to diagnose problems, define success metrics, and validate that solutions are working
Cross-functional collaboration: You can influence engineering priorities, partner with legal and policy teams, and work with operations to understand real-world impact
User empathy with risk awareness: You balance protecting users with enabling authentic connection, understanding the nuances of privacy and discretion in the GBTQ+ community
Clear communication: You can explain complex technical and safety topics to diverse audiences and write crisp product requirements

Nice To Haves

Familiarity with AI/ML systems is a plus — you don't need to build models yourself, but you should understand how to evaluate their performance and translate business requirements into model objectives
While this is a role that spans product and program management, prior experience or exposure to data science, software engineering, or other data-driven functions is highly valued
Experience in trust & safety, fraud prevention, or content moderation — you understand the challenges of fighting spam, scams, fake accounts, and abusive behavior at scale

Responsibilities

Drive Moderation Operations: Own the day-to-day performance and effectiveness of our moderation and fraud prevention systems, monitoring key metrics around fraud, spam, scams, fake accounts, harassment, and other malicious behaviors while partnering with Customer Experience to identify gaps and prioritize improvements.
Build Scaled AI/ML Systems: Partner closely with our DS/ML and engineering teams to build and maintain scaled ML + GenAI based moderation tools to keep Grindr safe
Grow User Trust: Explore and deliver features as part of a broader trust and authenticity roadmap to address user and business needs including age assurance and user authenticity for a community that values discretion and privacy
Data-Driven Decision Making: Define and monitor metrics that measure fraud, risk, and ecosystem health; use data insights to proactively reduce exposure and improve user experience.
Crisis & Incident Response: Support cross-functional response plans for incidents impacting platform integrity and user safety.

Benefits

Mission and Impact: Grindr is building the global gayborhood in your pocket. Your role will impact the lives of millions of LGBTQ+ people around the world. Through our success, we are making a world where the lives of our community are free, equal, and just.
Family Insurance: Insurance premium coverage for health, dental, and vision for you and partial coverage for your dependents.
Retirement Savings: Generous 401K plan with 6% match and immediate vest in the U.S.
Compensation: Industry-competitive compensation and eligibility for company bonus and equity programs.
Queer-Inclusive Benefits: Industry-leading gender-affirming offerings with up to 90% cost coverage, access to Included Health, monthly stipends for HRT, and more.
Additional Benefits: Flexible vacation policy, monthly stipends for cell phone, internet, wellness, food, and commuting, breakfast/lunch provided onsite, and yearly travel & leisure stipend.

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