Technical Product Owner, Personalization

Circle K • Charlotte, NC

1d

About The Position

Technical Product Owner, Personalization Overview The Technical Product Owner builds products from concept to launch by connecting business and technical needs. You will drive Personalization roadmap initiatives across the North American business, translating complex problems into scalable customer experience features. This role sits at the intersection of Product Management, Engineering, Architecture, and business stakeholders, ensuring solutions are delivered at the right time and align with our long-term digital and data strategy. Who you are You are a technically fluent product builder who is analytical, process-oriented, and outcome-focused. You operate comfortably in ambiguity and independently prioritize opportunities based on data and business value. You balance short-term delivery with long-term architectural impact. You understand how today’s decisions contribute to the organization’s digital maturity. You communicate effectively with both technical and non-technical stakeholders and consistently drive execution. What you do Serve as the voice of the end user while translating business and technical needs into clear requirements, user stories, epics, and acceptance criteria for release of new customer experiences. Deliver Personalization product roadmap – planning, prioritizing, and driving execution of deliverables aligned with Product Management and overall program milestones. Work with the Product Managers, Business Owners, Business Stakeholders to understand the needs, understand the domain, scope and provide clear requirements for the Team. Take ownership of Development Team outcomes – setting priorities, managing risks and dependencies, monitoring progress, and ensuring timely delivery of high-quality solutions. Maintain and continuously refine the product backlog, ensuring items are well-defined, estimated, prioritized, and aligned with both short-term deliverables and long-term architectural goals. Facilitate cross-team collaboration and dependency management across systems, teams, and vendors to ensure seamless integration and delivery. Ensure technical integrity and production readiness of delivered solutions, aligning with development, architecture standards and release management practices. Act as the technical advisor to relevant stakeholders driving key technical decisions Work with product teams to capture feature requests, define and manage use cases, and assist when called upon to write them into technical user stories and/or epics. Participate in end-to-end activities related to implementation planning including project management, issue management, production support, communication management, and change management. Perform gap analysis, data and analytic research, production support escalation, and security requirement sign-off, as required. Coordinate with Product Managers and Architects across Customer Experience, Digital Products, and Retail Systems teams to align backlogs, and document key design decisions. Build strong cooperation with other development teams and stakeholders across Customer Experience, Digital Products, and Retail Systems. What you need We want you to join our team! Here’s what we’re looking for. At least 4 years of proven experience in building consumer-facing products, leading product backlog, managing roadmaps of epics, setting milestones for development and delivery. Strong understanding of backend services, APIs, architecture, and performance considerations. Strong customer focus. Deep understanding of CDP, preferably Adobe, includes integration architecture. Professional background or bachelor’s degree in computer science, computer engineering, marketing, or a closely related field or equivalent experience. Demonstrated experience leveraging qualitative and quantitative insights to plan and prioritize feature ideas. Demonstrated ability to communicate complex technical information in a concise manner to a wide range of audiences, verbal and written. Ability to work effectively with remote teams, comfortable managing communications across multiple channels (email, slack, teams, etc.) and geographies to get people aligned and get things done. Excellent oral and written communication skills in English (C1 or higher). Strong working knowledge of Agile frameworks and delivery practices (e.g., Scrum, SAFe). Hands-on experience with Agile planning and collaboration tools (e.g. Jira, Confluence, Miro). What’s in it for you Our job openings in stores and offices allow you to grow quickly within a global company, while benefiting from a dynamic work environment that puts people first. Wherever you are on your journey, we have a place for you. Here are some of the attractive benefits we offer: Competitive salary plus annual bonus Competitive benefits packages (medical, dental, 401k, employee stock plan, etc.) People Perks which allow for great discounts on food and fuel. Work for a leading, innovative, and growing company in convenience store operations. Fortune 500 company and a two-time Gallup Exceptional Workplace Award winner. Tuition reimbursement of $5,000 per year. Learning opportunities to develop new skills and to evolve professionally in a fast-growing company. Major offices in Charlotte, NC, Laval, Quebec, Canada and Tempe, AZ.

Requirements

• At least 4 years of proven experience in building consumer-facing products, leading product backlog, managing roadmaps of epics, setting milestones for development and delivery.
• Strong understanding of backend services, APIs, architecture, and performance considerations.
• Strong customer focus.
• Deep understanding of CDP, preferably Adobe, includes integration architecture.
• Professional background or bachelor’s degree in computer science, computer engineering, marketing, or a closely related field or equivalent experience.
• Demonstrated experience leveraging qualitative and quantitative insights to plan and prioritize feature ideas.
• Demonstrated ability to communicate complex technical information in a concise manner to a wide range of audiences, verbal and written.
• Ability to work effectively with remote teams, comfortable managing communications across multiple channels (email, slack, teams, etc.) and geographies to get people aligned and get things done.
• Excellent oral and written communication skills in English (C1 or higher).
• Strong working knowledge of Agile frameworks and delivery practices (e.g., Scrum, SAFe).
• Hands-on experience with Agile planning and collaboration tools (e.g. Jira, Confluence, Miro).

Responsibilities

• Serve as the voice of the end user while translating business and technical needs into clear requirements, user stories, epics, and acceptance criteria for release of new customer experiences.
• Deliver Personalization product roadmap – planning, prioritizing, and driving execution of deliverables aligned with Product Management and overall program milestones.
• Work with the Product Managers, Business Owners, Business Stakeholders to understand the needs, understand the domain, scope and provide clear requirements for the Team.
• Take ownership of Development Team outcomes – setting priorities, managing risks and dependencies, monitoring progress, and ensuring timely delivery of high-quality solutions.
• Maintain and continuously refine the product backlog, ensuring items are well-defined, estimated, prioritized, and aligned with both short-term deliverables and long-term architectural goals.
• Facilitate cross-team collaboration and dependency management across systems, teams, and vendors to ensure seamless integration and delivery.
• Ensure technical integrity and production readiness of delivered solutions, aligning with development, architecture standards and release management practices.
• Act as the technical advisor to relevant stakeholders driving key technical decisions
• Work with product teams to capture feature requests, define and manage use cases, and assist when called upon to write them into technical user stories and/or epics.
• Participate in end-to-end activities related to implementation planning including project management, issue management, production support, communication management, and change management.
• Perform gap analysis, data and analytic research, production support escalation, and security requirement sign-off, as required.
• Coordinate with Product Managers and Architects across Customer Experience, Digital Products, and Retail Systems teams to align backlogs, and document key design decisions.
• Build strong cooperation with other development teams and stakeholders across Customer Experience, Digital Products, and Retail Systems.

Benefits

• Competitive salary plus annual bonus
• Competitive benefits packages (medical, dental, 401k, employee stock plan, etc.)
• People Perks which allow for great discounts on food and fuel.
• Work for a leading, innovative, and growing company in convenience store operations.
• Fortune 500 company and a two-time Gallup Exceptional Workplace Award winner.
• Tuition reimbursement of $5,000 per year.
• Learning opportunities to develop new skills and to evolve professionally in a fast-growing company.
• Major offices in Charlotte, NC, Laval, Quebec, Canada and Tempe, AZ.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level