Technical Product Manager - OP02097

Dev.Pro•Seattle, WA

About The Position

At Dev.Pro , we work on projects that impact millions of people around the world — but we know it’s the people behind the tech who make it all happen. We truly value what makes each person unique and are building a workplace that’s inclusive, friendly, and supportive. We invite a results-driven, client-focused Technical Product Manager to join our team at Dev.Pro. You’ll maintain and grow our most strategic enterprise accounts by building strong relationships with senior executives at Fortune 500 retail and hospitality clients. In this role, you’ll collaborate with internal and client teams to define, plan, and deliver technology solutions that drive business outcomes and customer success.

Requirements

Bachelor’s degree or equivalent experience, with 7+ years in Technical Program Management, Customer Success, Account Management, or similar roles in a tech environment
Proven industry experience delivering complex, customer-facing solutions in partnership with design and engineering teams
5+ years of hands-on experience in program planning and execution, including roadmaps, prioritization, and backlog management
Solid understanding of Agile, DevOps, SDLC, and modern software delivery and operations
Ability to read and understand code (.NET, C#). Practical, hands-on SQL experience is required (reading, adjusting, or building queries to grab data, but no complex building from scratch).
Experience managing enterprise client relationships, engaging executives, and facilitating decision-making
Strong business acumen and strategic thinking, with the ability to align delivery with client goals, drive cross-functional outcomes in complex, ambiguous situations
Demonstrated proactivity and problem-solving skills with the ability to lead cross-functional teams and drive alignment across stakeholders
Excellent communication, presentation, and interpersonal skills
Ability to work both independently and collaboratively in a dynamic environment

Nice To Haves

Direct experience with retail, hospitality, or foodservice clients
Familiarity with foodservice retail technology landscape and operational challenges
Advisory experience in cross-functional projects or teams
Experience with AWS/Azure services is a benefit.

Responsibilities

Manage client relationships and guide programs from strategy to execution, ensuring smooth collaboration and successful outcomes.
Drive technical solutions for large features/technically complex features independently. Is technically adept on end-to-end system architecture.
Work with engineering teams to align on feature sizing and delivery planning.
Ensure engineering teams have needed information on endpoints, inputs and outputs.
Help resolve technical blocking issues and coordinate solutions across multiple technical teams.
Determine technical feasibility, dependencies, and constraints of features with support from neighboring technology teams as needed.
Identify technical tradeoffs, escalate risks, and manage mitigation in collaboration with other teams.
Perform validation of features against customer and business goals and acceptance criteria.
Build and maintain trusted relationships with senior client stakeholders, aligning service delivery with business goals.
Identify and develop account growth opportunities across client teams, engagements, and services.
Gather client feedback to guide internal teams on roadmap, service improvements, and customer satisfaction strategies.
Communicate clearly and proactively with clients, listening and responding to their needs and feedback.
Create and execute success plans aligned with client goals and KPIs, defining a shared vision during project initiation and coordinating team delivery.
Oversee onboarding for new engagements and client teams, driving targeted training for faster time-to-value
Support program execution, track results, and educate internal and client teams to ensure alignment with business goals
Monitor program health, drive client engagement, and conduct reviews to demonstrate progress and identify improvements
Leverage industry trends and knowledge in retail, hospitality, and foodservice to provide strategic guidance and insights to clients
Serve as the escalation point for critical issues, ensuring timely resolution and keeping clients informed
Define and communicate team roles and practices to promote a positive team mindset, confidence in leadership, and effective teamwork
Encourage innovation and thought leadership by cultivating new ideas and driving their transformation into practical solutions