Technical Product Manager SR - Customer Portal
About The Position
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026! This role will lead our customer portal experience for Mercury policyholders on both web and mobile platforms. Position Summary: This role's main responsibility will be to manage the product roadmap for identified areas by defining and delivering the next generation of insurance services. Will not only develop innovative product solutions but also execute strategic go-to-market plans and cultivate essential business relationships to seize market opportunities. Responsibilities for this role encompass managing the product roadmap, providing mentorship to junior product managers, nurturing vendor relationships, and fostering cross-domain collaboration. The role also entails ensuring that product direction aligns seamlessly with organizational objectives.
Requirements
- 5+ years product management and/or product design
- 5+ years managing complex initiatives from initiation to completion using product management processes and best practices.
- Experience in defining and implementing product metrics to track performance and success.
- Experience handling all stages of product delivery.
- Experience contributing to tech discussions and product strategy.
- Experience managing technical products or online services.
- Experience representing various customers and stakeholders during planning.
- Bachelor's degree in business, computer science, engineering, or equivalent practical experience in product management.
Nice To Haves
- 5+ years Mobile/Web experience with UX flow definition.
- Property and Casualty Insurance experience preferred.
- Ability to build ground-up solutions where none exist including all steps of ideation, problem discovery, customer usage, design, implementation, and monitoring.
- Strong critical thinking skills, with the ability to analyze complex situations, assess information, and make sound decisions based on data and evidence.
- Ability to work as a partner and peer to your counterparts in engineering, program management and quality assurance.
- Ability to navigate through ambiguity and drive strategic direction.
- Strong skills in managing relationships with stakeholders, ensuring alignment between business goals and product development.
- Comfort operating at different vertical levels at the organization including individual contributors to senior executives.
- Able to develop and present complex problems in a straightforward way
- Exceptional verbal, oral, and written communication skills.
Responsibilities
- Create buy-in for the product vision and strategy with leadership and internal partners.
- Shape and own the product tech roadmap with input from senior leadership and stakeholders.
- Efficiently manage the product backlog by prioritizing and making trade-offs between customer experience, performance, and operational load or competing features.
- Drive decision making and product launches in partnership with engineering, UX, operations, business development, third party vendors and other cross-functional teams.
- Regularly update stakeholders and customers on the roadmap and product status.
- Utilize data, usability studies, research, and market analysis to inform product strategies.
- Establish and track key metrics for product success.
- Develop clear business requirements and user stories for product specifications and architecture.
- Work efficiently with engineering team to deliver key product features and manage delivery risks.
Benefits
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
