Senior Technical Product Manager – Portal, CPQ and Customer Experience

Zayo Group

9d•Remote

About The Position

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Senior Technical Product Manager to own and evolve our customer portal, a critical platform used by both external customers and internal teams to quote, order, support, and manage network services. This portal is not a simple customer UI—it is a shared internal and external system supporting multiple user personas, workflows, and operational needs. As the primary owner, you will be responsible for delivering software that works equally well for customers, sales, support, and operations—often with competing priorities. This role sits at the intersection of telecommunications products, software systems, and product execution. You will own outcomes across complex integrations, guide delivery through Agile practices, and engage directly with engineers, product leaders, and customers. This is a technical product role. While you are not expected to write code, programming knowledge is required. You must be able to talk about how software is written, understand system behavior, query data, review designs, and make sound technical tradeoffs across the full software development lifecycle.

Requirements

Minimum of five (5) years of experience in technical product management or similarly system-heavy roles.
Demonstrated success delivering customer-facing and internal software platforms.
Programming knowledge required: ability to read and reason about code, understand system logic, and engage deeply with engineers.
Comfort working with data directly (e.g., querying databases, interpreting logs or metrics).
Experience managing complex system integrations, especially with Salesforce and ServiceNow.
Practical experience working in Agile environments (Scrum, Kanban, or similar).
Strong understanding of the full software development lifecycle, from discovery through delivery and iteration.
Excellent written and oral communication skills, including comfort interacting with customers when needed.
Ability to explain complex technical topics clearly to non-technical audiences.
Strong ownership mindset—you take responsibility for outcomes, not just outputs.
Humility and curiosity: willing to be wrong, learn, and adapt.

Nice To Haves

Telecom experience is a strong plus, but not required if you learn quickly and think in systems.

Responsibilities

Own the end-to-end product execution of Zayo’s portal, serving multiple internal and external user personas.
Deliver portal functionality spanning quoting, ordering, ticketing/support, service visibility, billing views, and provisioning status.
Serve as Senior Technical Product Manager and Scrum Product Owner for one or more core development teams.
Translate product strategy, customer needs, and operational requirements into clear, technically sound backlogs, user stories, and acceptance criteria.
Manage and evolve integrations between the portal and enterprise systems including Salesforce, ServiceNow, and other internal platforms.
Partner closely with engineering to: Review technical designs Validate system behavior and integration flows Identify risks, tradeoffs, and edge cases early
Own portal UX flows and interaction decisions, ensuring usability and consistency across diverse user types.
Apply Agile principles and practices (Scrum, Kanban, or similar) to drive delivery, refinement, and continuous improvement.
Drive UAT planning and execution, validating solutions with both internal stakeholders and external-facing use cases.
Handle select customer inquiries and escalations, using firsthand feedback to inform product decisions and prioritization.
Monitor post-release performance, adoption, and reliability, and iterate based on real-world usage.
Push back thoughtfully on scope or timelines when technical constraints, system integrity, or customer impact demand it.
Use AI tools to accelerate analysis, documentation, prototyping, and problem-solving where appropriate.
Complete other responsibilities as required.