Technical Product Manager, Customer Data Management

Rocket Lawyer•Colorado Springs, CO

About The Position

We’re looking for a Technical Product Manager to lead the evolution of Rocket Lawyer’s customer data infrastructure. You will define and deliver a centralized, scalable data platform that enables real-time insights, drives product innovation, and improves customer experience and business outcomes. Working within a product trio (Product, Engineering, Business), you will lead discovery, define strategy, and execute a multi-phase roadmap to modernize how we collect, manage, and activate customer data across the organization.

Requirements

5+ years of experience as a Technical Product Manager
Proven track record delivering complex, data-intensive products
Strong understanding of data platforms, APIs, and scalable architectures
Ability to translate business needs into technical solutions (and vice versa)
Comfortable working with engineers, architects, and designers at a deep level
Excellent communication skills—able to simplify complex topics for any audience
Strong product discovery and data-driven decision-making
Experience with customer data platforms (CDPs), data lakes, or BI systems
Ability to define and prioritize functional and non-functional requirements
Skilled in agile delivery and cross-team coordination
Experience instrumenting products, tracking KPIs, and running A/B tests
Comfortable creating user flows, wireframes, and product documentation
Experience integrating third-party systems and vendors
Ownership mindset—you take responsibility for outcomes
Curious, humble, and continuously learning
Highly empathetic toward customers and stakeholders
Bias for action—you move things forward proactively
Strong collaborator and communicator
Passion for building impactful products that improve people’s lives

Responsibilities

Define the vision and roadmap for a unified customer data platform
Establish standardized data definitions, models, and “sources of truth” across the organization
Identify gaps in current architecture and design a future-state data ecosystem
Design scalable systems for collecting, storing, transforming, and profiling customer data
Implement data governance practices to ensure quality, consistency, and long-term sustainability
Enable near real-time data access for internal teams and systems
Enable teams to: Understand customer behavior and trends, Build real-time dashboards and BI reporting, Create customer profiles and trigger-based experiences, Define audiences for marketing and lifecycle communications, Support integration with third-party tools for downstream activation
Own end-to-end product delivery—from discovery to launch
Validate product decisions across value, feasibility, usability, and viability
Define KPIs and measure product performance
Write clear requirements and partner with engineering to deliver on time
Drive agile processes (planning, refinement, sprint execution)
Act as the product leader for customer data across Rocket Lawyer
Partner with engineering, data, UX, and business stakeholders
Communicate roadmap, risks, and progress to executive audiences
Align cross-functional teams around a shared data strategy

Benefits

Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
Unlimited PTO
Competitive salary packages
Life insurance
Disability benefits
Supplemental Optional Life Insurance Benefits
FSA Options Optional
HSA with Company Match
401k program with Company Match
Wellhub & ClassPass fitness platforms
Comprehensive Pet Insurance options
Financial Wellbeing & Student Loan Program access
Access to additional Mental Health & Wellbeing resources
Pre-tax Commuter/Transit Benefits
Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates