Technical Product Lead

Xylem-posted 2 days ago

Full-time • Mid Level

Sarasota, FL

5,001-10,000 employees

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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Role: The Technical Product Lead operates within the Operational Readiness Team to establish and evolve the best practices related to tool development, documentation, training and operation for delivering Xylem’s technologies for solving water. Xylem has a suite of infrastructure inspection and monitoring technologies for companies in the water sector. The Technical Product Lead will take ownership of the operational process and provide process documentation and technical training for Delivery staff, administrate repair and maintenance activities, and serve as a technical advisor and subject matter expert.

Create documentation and training for equipment assembly, testing, maintenance, and repairs, with input from Project Delivery
Develop and maintain online, shop, classroom, and field training materials and ensure all training documentation is current.
Manage the repair, maintenance, and troubleshooting of all operational assets in the product line
Track issues from a broad perspective with the goal of quickly identifying required product developments or process changes
Provide technical review of potential projects and proposals providing a recommendation on the feasibility of the project.
Contribute to and help develop and deliver training for business development staff
Plan and lead training events in the shop, classroom, and field, for internal and external users of the product
Develop inhouse trainers to service Global delivery demand with a focus on moving more training to an online delivery method
Maintain and improve procedures to ensure, quality, consistency and efficiency in the delivery, use and reliability of the products
Provide technical review and input into marketing communication material to ensure it is up to date and technically accurate on a recurring basis
Support projects (in person or remote) to deliver or develop training, focusing primarily on projects that have non-standard applications of the product, use new components, or are high-risk/high-value projects
Transition new products and product upgrades to the field by attending field trials and pilot projects, and creating technical documentation and training in accordance with the Xylem Product Development process
Recommend, help prioritize and provide context for new developments and improvements to the technology, working with the Global Product Manager and within the Xylem Product Development process

Minimum 5 years experience in a project delivery role, with a focus on technical planning and technical delivery of Spectrum XLI and Cathodic Protection projects
4-year degree in a technical field or expository writing (preferred)
Must be a high-level user of the asset management software or demonstrate an ability to develop this skill
Demonstrated extensive knowledge of a product or products in a project delivery function
Demonstrated ability to train and mentor staff
Ability to produce quality documentation and Standard Operating Procedures describing the safe operation and application of the products
Demonstrated strong written and verbal communication skills, including external client communication
Balance innovation and flexibility with consistency and standards—know when to follow the standard procedure and when to safely divert from process to serve a customer need
Ability to identify process deficiencies and implement improvement
Must be able to lift up to 50 lbs, climb ladders, and work in confined space

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