Technical Practice Lead (MSP)

Visits

17h•Hybrid

About The Position

Ready to set the technical standard and make sure work is done right the first time, every time? We’re looking for a Technical Practice Lead to act as the technical authority and steward of engineering quality across our BAU operations for managed services. If you have deep Microsoft technical expertise and a track record of setting and governing standards - without owning ticket queues - this role is for you! About the Role You’ll define and uphold the technical standards that ensure our managed services are delivered consistently, sustainably and with confidence. This is a senior role focused on technical judgement and long‑term quality — not day‑to‑day operational response. Your impact will be seen in scalable service quality, reduced reactivity and predictable outcomes for our customers.

Requirements

Ten+ years of experience working as a senior engineer/architect/technical manager preferably at an MSP
Microsoft 365 including Exchange Online, Teams, SharePoint
Entra ID
Microsoft 365 security (Defender for Endpoints, Cloud, DLP, CA policies)
Microsoft Azure
Microsoft Intune including Autopilot
Networking (switching, WiFi and Firewalls from Sophos, Dell, Cisco or Ubiquiti)
You must have a full driver’s licence
must be an Australian Citizen (or have ongoing work rights in Australia)
your employment is subject to completing a Criminal History Clearance Check

Nice To Haves

Copilot Studio / Copilot Agents
Azure Virtual Desktop (AVD)
Cyber security tools and frameworks
Windows Server
Server hardware, storage and virtualisation (eg, Dell, VMWare, HyperV etc)

Responsibilities

Define, maintain, and enforce technical standards across BAU operations
Approve or reject non‑standard technical approaches and exceptions
Act as the final authority on architectural and platform‑level decisions in BAU contexts
Ensure consistent technical decision‑making across L2 and L3 engineers
Assess and report on adherence to agreed standards
Prioritise and oversee initiatives to reduce customer technical debts
Identify recurring failure patterns and systemic technical issues
Drive high‑quality root cause analysis for major and systemic incidents
Ensure corrective actions are durable and embedded — not just documented
Actively measure and reduce repeat incidents over time
Improve the quality and clarity of escalations reaching senior engineers
Coach L2 teams on diagnostic rigour and decision‑making within standards
Act as a technical backstop for complex judgement, not a default escalation point
Uplift L2 and L3 capability through guidance, patterns, and structured review
Ensure incident learnings translate into better runbooks, standards and automation opportunities
Provide leadership with systemic insights rather than ticket‑level noise

Benefits

competitive salaries
strong employee benefits
genuine opportunities for career growth
personalised training and professional development plan to support ongoing progression
breakfast, snacks and light lunches provided
café‑quality coffee machine
easy access to public transport
strong team culture with regular social events, including Friday night drinks
flexibility to work from home
Novated leasing, including FBT‑free electric vehicle options (where eligible)
IT equipment and home NBN at cost
Access to company cars
Optional involvement in fundraising initiatives