Technical Portfolio Manager: ITAM Governance Strategy

U.S. Bank • Brookfield, WI

3d • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description About the role We are seeking a high-impact leader to own and advance our Enterprise IT Asset Management (ITAM) Governance strategy and lead the technical portfolio that delivers it. This role leads a specialized team and partners across technology, risk, audit, and security to modernize how compliance is embedded into daily operations—delivering scalable, audit-ready outcomes aligned to COBIT and FFIEC. You will define the portfolio roadmap, prioritize initiatives by value and ROI, and drive a governance-engineering approach that embeds controls, automated evidence, and quality checks directly into ServiceNow workflows—enabling continuous audit readiness, better data quality, and measurable risk reduction. As a visible technology leader, you will shape how thousands of employees operate within a top financial services organization, reinforcing resilience, trust, reliability, and responsible service with cross-organizational partners. Success requires vision, technical execution, and change leadership to influence behaviors, increase adoption of standardized service offerings, and embed governance into how work gets done.

Requirements

• Bachelor's degree, or equivalent work experience
• 10 or more years of relevant experience

Nice To Haves

• 10+ years leading strategic initiatives within highly regulated environments (e.g., financial services, healthcare, or similar).
• 3+ years of hands-on experience designing or operating end-to-end workflows on the ServiceNow platform (ITAM, ITSM, ITOM, and/or related capabilities).
• 3+ years’ experience in the IT Asset Management domain.
• Proven end-to-end program or portfolio leadership delivering measurable operational, financial, and/or risk-reduction outcomes.
• Experience translating policy and standards into executable processes and embedded controls.
• Demonstrated ability to drive organizational change and adoption, including challenging the status quo when required.
• Experienced people leader with a track record of developing talent and scaling execution through teams and operating rhythms.
• Strong cross-functional partnership skills, with the ability to influence without direct authority across IT, risk, audit, security, and business teams.
• Executive-level communication skills, with the ability to clearly articulate vision, progress, and value.
• Ability to apply data and/or AI-enabled analysis to improve insight, workflow efficiency, and control effectiveness.
• Familiarity with ServiceNow CSDM, CMDB service/asset relationships, and/or Integrated Risk Management (IRM).
• Financial acumen, including ROI and investment analysis.
• Expertise in Agile, product management, and DevOps practices.
• Strong problem-solving skills with the ability to operate effectively with minimal guidance.

Responsibilities

• Define and deliver the ITAM Governance framework and vision aligned to COBIT and FFIEC requirements.
• Implement and execute end-to-end ITAM workflows across the ServiceNow ecosystem (e.g., ITAM, ITSM, ITOM), prioritized by value and ROI.
• Own the ITAM governance delivery portfolio, including intake, prioritization, multi-quarter roadmap, and cross-team dependency management.
• Lead portfolio execution rhythms (planning, status, risk/issue management, executive updates) to ensure timelines, quality, and compliance outcomes are met.
• Embed controls, automated evidence collection, and quality checks into ServiceNow workflows to enable continuous audit readiness.
• Perform financial and value analysis (e.g., ROI, cost avoidance, risk reduction) to inform investment and prioritization decisions.
• Monitor and report KPIs and KRIs for asset controls compliance; translate insights into measurable risk-reduction actions.
• Represent IT Asset Management governance with cross-functional leadership, risk forums, and steering committees.
• Identify regulatory, operational, and delivery risks; recommend process, product, or service improvements.
• Lead organizational change management and adoption strategies to drive standardization and sustained use of delivered solutions.
• Partner across technology, risk, audit, and security to sustain control effectiveness and improve outcomes.
• Lead and develop a high-performing team through clear goals, performance management, and career development.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager