Technical Patient Care Coordinator
About The Position
Are you interested in building a career that makes a difference and creates a legacy? Parker University, the fourth-fastest growing college in Texas and the fastest-growing college in Dallas, is currently searching for a Technical Patient Care Coordinator to join our rapidly expanding team! We are seeking individuals who desire to use their unique skills to innovate and make an impact! The Technical Patient Care Coordinator (TPCC) ensures exceptional patient experience while supporting the clinical team in delivering neurodiagnostic, VR-based rehabilitation, vestibular testing, and musculoskeletal (MSK) rehabilitation services. This hybrid role integrates traditional patient care coordination responsibilities with hands-on technical and clinical support that aligns with Parker Performance Institute’s neuro-centered and performance-focused model.
Requirements
- High School Diploma or equivalent required; Bachelor’s degree preferred
- Experience in healthcare, patient services, rehabilitation, or sports performance preferred
- Strong communication and customer service skills
- Comfort with technology, clinical devices, and software
- Ability to learn and operate VNG, Virtualis, Bertec force plates, RightEye oculomotor systems, Interactive Metronome, and VR rehab systems
- Professional communication and patient rapport
- Multitasking and clinical flow management
- Strong organizational skills
- Ability to learn and apply neuro/MSK rehab protocols
- HIPAA and OSHA compliance
- Calm, patient-centered problem solving
- Visual acuity to use a keyboard and view a computer terminal. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp.
- May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand and walk.
- Ability to occasionally lift, carry and/or move light to medium weight up to twenty (20) exerting up to twenty (20) pounds of force.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Responsibilities
- Greet and room patients in a professional, welcoming manner
- Manage patient check-in and check-out
- Verify patient demographic, scheduling, and billing information
- Maintain clinical schedules and support efficient clinician workflow
- Answer and direct multi-line phone calls and messages
- Assist with scheduling extended visits, diagnostics, re-exams, and Reports of Findings
- Support patient inquiries and ensure excellent in-clinic experience
- Maintain accurate documentation in the electronic health record
- Assist providers with setup and administration of: Video Nystagmography (VNG) RightEye oculomotor testing Bertec force plate balance and gait assessments Virtualis VR vestibular/balance testing Interactive Metronome timing assessments Creyos cognitive performance test setup Basic reaction time and sensorimotor testing
- Assist clinicians in delivering: Oculomotor and gaze stabilization exercises Vestibular habituation and balance protocols VR-based rehabilitation Timing and rhythm training Mobility and activation exercises Balance and coordination drills Blood Flow Restriction (BFR) setup (provider-supervised)
- Prepare and reset diagnostic rooms, VR rooms, and rehab spaces
- Assist with transitions during “Brain” and “Body” sessions
- Support executive programs, Invicta programs, and intensive diagnostic days
- Enter session data, objective findings, and progress notes into the EHR under provider direction
- Maintain and monitor clinical inventory (neuro supplies, straps, VR equipment, sensors)
- Assist with supplement or device shipping as needed
- Support accurate charge capture and reconciliation
- Maintain equipment cleanliness, calibration readiness, and daily operational checks
- Ensure all rooms and equipment are patient-ready at the start of each day
- Follow cleaning and infection control protocols
- Identify and report operational issues promptly to the Clinic Director
- Participate in team meetings, trainings, and clinical workflow development
Benefits
- Parker University offers competitive salaries, generous benefits, and the opportunity to engage with our unique campus community.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
