Technical Ops Manager

Schurz Communications • Winona, MN

16h • $80,000 - $90,000

About The Position

This position is responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians that are focused on providing excellence in customer experience through the installation and service of our products.  They help foster a positive team environment that enables employees to maximize performance, learn new skills and progress their careers.  We are looking for someone who acts as a customer advocate and provides helpful solutions to meet the customer’s needs.

Requirements

• Bachelor's Degree in engineering or related field
• 2+ years of management experience or 10+ years related industry work experience.
• 2+ years management experience and 5+ years working in telecommunication and technical operations.
• 2+ years of budget development and management.
• Ability to communicate effectively both orally and in writing.
• Ability to create a proactive team environment and sustain employee morale.
• Strong, team oriented interpersonal skills.
• Strong business acumen with ability to develop and justify budgets.
• Ability to make data driven decisions in a timely manner while managing projects.
• Knowledge of staff development techniques and willingness to transparently share knowledge.
• Interest in proactively working with and solving customer service trouble issues/concerns.
• Proficient with common Microsoft Office products: Excel, Word, PowerPoint.
• Knowledge of modern telephone, internet and cable television technologies.
• Must be able to work independently and as part of larger team in a fast-paced, complex, detail-oriented office environment towards common goals.
• Ability to obtain and maintain a valid driver's license required.

Responsibilities

• Manages all telecommunications technical operations including personnel; assigns work, checks quality of work, is a resource for personnel questions, handles personnel issues, and monitors workflow to ensure timely completion and proper budget management of work activities.
• Responsible for the development of managed personnel.
• Annual and routine capital and expense budgets development and management.
• Prepares forecasts and proposes strategies to maintain expense and capital expenditures are within time and budget targets.
• Ensures personnel understand safety procedures and preventive maintenance operations including bonding and grounding of equipment installations.
• Develops and maintains records to ensure information is available for reference, analysis and monitoring of operations and equipment.
• Provides DTO with information regarding installation and service, quota, manpower and makes suggestions based on team performance.
• Ensures upgrades and changes to the network are completed in a manner with the least negative affect on service and effectively communicates this work within the organization for preparation (e.g., Marketing/Sales can notice customers, etc.) and closeout thereof.
• Acceptance testing of new equipment and fiber and proposal of any countermeasures necessary.
• Generates and submits required regulatory reports/inquiries.
• Performs all other duties as assigned.

Benefits

• Group health & dental insurance
• 401(k) program with company match
• Generous PTO program
• Company wellness program
• Employer-paid short- and long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager