Technical Operations Technician - 6178236

Accenture • Dallas, TX

3d • $26 - $36 • Onsite

About The Position

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel Responsibilities: As a Technical Operations Technician, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remotely and onsite. Your role will involve supporting configured services running on various platforms while adhering to defined operating models and processes. You will provide hardware and software support, implementing technology at the operating system level across all server and network areas, and for specific software solutions, vendors, and brands. This work includes basic and intermediate level troubleshooting. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Advanced proficiency in IT Infrastructure Operations is required. Advanced proficiency in TCP/IP Networking is recommended. Additionally, advanced proficiency in Server Operating Systems, Infrastructure Event Management, and Wireless Networking Technologies is suggested. Troubleshoot and resolve technical issues efficiently to minimize downtime. Collaborate with cross-functional teams to enhance system performance and reliability. Document technical processes and solutions to improve knowledge sharing within the team. Stay updated with the latest technology trends and best practices to ensure optimal service delivery. Assist in the development and implementation of new technologies and processes to improve operational efficiency.

Requirements

• Minimum 1 year of work experience
• IT Infrastructure Operations
• Server Operating Systems
• Infrastructure Event Management
• One or more networking/Linux/cloud certifications: Cisco, Juniper, Redhat, CompTIA, LPI, AWS, GCP, Azure
• Experience with deploying and troubleshooting network infrastructure e.g. Wireless Access Points, Layer 3 Switches and Routers
• High School or GED

Nice To Haves

• Experience with deploying and maintaining IT Infrastructure at scale
• Experience with using IT Infrastructure Management tools e.g. UniFi and Meraki
• Ability to work independently and as a collaborative partner
• Build strong relationships and navigate through cross-functional discussions to successful outcomes and effectively

Responsibilities

• Providing ongoing technical support and maintenance of production and development systems and software products, both remotely and onsite.
• Supporting configured services running on various platforms while adhering to defined operating models and processes.
• Providing hardware and software support, implementing technology at the operating system level across all server and network areas, and for specific software solutions, vendors, and brands.
• Performing basic and intermediate level troubleshooting.
• Active participation and contribution in team discussions are required, along with providing solutions to work-related problems.
• Troubleshoot and resolve technical issues efficiently to minimize downtime.
• Collaborate with cross-functional teams to enhance system performance and reliability.
• Document technical processes and solutions to improve knowledge sharing within the team.
• Stay updated with the latest technology trends and best practices to ensure optimal service delivery.
• Assist in the development and implementation of new technologies and processes to improve operational efficiency.

Benefits

• Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED