Technical Operations Program Manager, Contracts, Material and Support

GFiber • West Des Moines, IA

5d • $114,000 - $126,000

About The Position

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The application window will be open until at least December 26th, 2025 . This opportunity will remain online based on business needs which may be before or after the specified date. Role Description As a Technical Operations Program Manager, you will support a critical program encompassing contracts, materials, and cross-functional support for Google Fiber’s local deployment and operations. Based in the Central Region, you will be an integral part of the team executing strategic priorities set by regional leadership. Your program will span engineering, operations, construction, and last mile customer rollout and additionally include initiating, negotiating and managing third party contracts, procurement, management of materials and other support tasks related to the deployment and operations. Beyond procurement and contract management, you will leverage data analytics to drive operational efficiency and manage project financials to ensure the healthy fiscal scaling of our network deployment. This role is designed for a versatile leader with a passion for "on-the-ground" execution. You will manage the end-to-end lifecycle of third-party contracts—including initiation and negotiation—while overseeing procurement and material management to support network growth. Because this role flexes to meet evolving business needs, you must be prepared to rotate across functions and plug into critical areas as they arise. Success requires a blend of industry knowledge, a flexible approach to changing duties, and a commitment to improving internet access and service within your community.

Requirements

• Bachelor's degree in Construction Management, Engineering, Business, Telecommunications, a related field, or equivalent practical experience.
• 5 years of experience in project management at an ISP/telecom company.
• Experience in successfully developing and managing contracts, invoicing, scheduling projects, budgeting, and forecasting costs.

Nice To Haves

• PMP or MBA or advanced degree.
• Experience supporting large scale projects and initiatives from start to finish with proven success with cross-functional team collaboration.
• Experience scheduling projects, budgeting and forecasting costs, reporting project status and costs, procurement and consulting with contractors and vendors.
• Knowledge of inside and outside plant fiber optic network infrastructure, and engineering design and construction.
• Experience in operational improvement, process/workflow development, and managing complex cross-functional projects.
• Experience in data analytics and project financials for a broader scope beyond contracts and materials.

Responsibilities

• Project Management - manage project budgets, scheduling, resource/activity planning, activity sequencing and prioritization, Vendor performance tracking, project dependency awareness, financial reporting, invoice approval, and material management.
• Support Vendor Management - manage, develop, maintain, and drive the Vendor construction schedule with the project team. Ensures project milestones and delivery dates are aligned with business commitments.
• Partner with the Finance and Controls teams to manage budgets and financial controls.
• Coordinate outside plant moves/changes due to civil works projects.
• Collaborate with other team members and groups to identify and develop scalable network designs, solutions and policy recommendations relevant to a large fiber to the home access network.
• Communicate progress effectively and work with internal/external stakeholders to ensure that projects are scoped properly and handed off seamlessly.
• Maintain data dashboards to track program KPIs, contractor performance, and material lead times, translating raw data into actionable insights for leadership.
• Support finance metric development, reporting, and dashboard reporting.
• Develop project documentation and create reports and presentations to communicate project updates to Google Fiber executives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees