Technical Operations Manager

Jobgether

3d • $130,000 - $150,000 • Hybrid

About The Position

This role is a critical leadership position responsible for ensuring the seamless delivery of technical services and operational excellence across a distributed environment. The Technical Operations Manager will oversee service delivery, drive process improvements, and coordinate cross-functional teams to meet client expectations and business goals. You will manage day-to-day operations, monitor KPIs, handle incident resolution, and implement strategies that optimize performance, reliability, and customer satisfaction. This role requires strong leadership, problem-solving, and communication skills, along with experience managing offshore teams and complex service delivery environments. You will also contribute to strategic planning, budget management, and continuous improvement initiatives. This is an opportunity to influence operations, enhance service quality, and make a measurable impact on client success and organizational efficiency.

Requirements

• Bachelor’s or professional degree in a related field
• Minimum of 7 years’ experience in technical operations, service delivery, or IT service management
• Experience managing offshore teams and distributed operations
• Deep understanding of service management frameworks (e.g., ITIL) and best practices, including incident, problem, change, and service level management
• Strong client relationship management skills, with the ability to understand requirements and maintain satisfaction
• Proven leadership capabilities, including team development, delegation, and fostering collaboration
• Solid project management skills to plan, organize, and deliver multiple initiatives simultaneously
• Strong problem-solving, critical thinking, and decision-making skills
• Knowledge of financial management principles for budgeting and cost control in service operations
• Familiarity with IT systems, infrastructure, and emerging technologies, with a focus on operational excellence

Responsibilities

• Oversee technical service delivery, including IT service desk and VIP support, ensuring high-quality performance and client satisfaction
• Monitor KPIs, track progress, and implement process improvements to enhance operational efficiency
• Manage critical incidents, coordinate resolution, and communicate effectively with stakeholders for post-incident reviews
• Lead project teams, manage budgets, and ensure on-time delivery of service improvement initiatives
• Develop and enforce systems, procedures, and methodologies that support seamless service delivery
• Analyze internal and third-party processes to optimize service operations and recommend improvements
• Recruit, train, mentor, and manage team members to build a high-performing, collaborative environment
• Build strong relationships with internal teams and external stakeholders to enable effective dialogue and operational alignment

Benefits

• Competitive salary range: $130,000–$150,000 USD annually
• Flexible remote or hybrid work environment across multiple U.S. time zones
• Comprehensive healthcare coverage including medical, dental, and vision benefits
• Retirement savings plan access (401k)
• Generous paid time off and company holidays
• Professional development and training opportunities
• Supportive, inclusive, and collaborative company culture
• Opportunities for career growth and advancement within technical operations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager