Technical Operations Manager

BNY Mellon

3d • $58,000 - $70,000

About The Position

Technical Operations Manager (TOM) At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.We’re seeking a future team member for the role of Technical Operations Manager (TOM) to join our D&A team. This role is located in Boston, MA. In this role, you’ll make an impact in the following ways: Serve as the primary client contact for requests, incidents, and project management related to the Eagle ACCESS hosted platform and new D&A business technology stack. Advocate for clients by collaborating with internal Eagle ACCESS and D&A resources to ensure client success and satisfaction. Ensure availability, performance, maintenance, and support of a fast-paced, high volume, high availability, and high growth environment. Manage incident and service request lifecycles, including triage, resolution, escalation, and communication with internal and external clients.

Requirements

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required.
• 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
• Strong analytical and troubleshooting skills with the ability to prioritize multiple high priority issues in a dynamic environment.
• Experience working directly with clients at all organizational levels and proven ability to build strong relationships.
• Excellent communication skills to understand client requirements and clearly articulate issues and expectations to internal teams.
• Self-motivated with strong work ethic, initiative, critical and strategic problem-solving skills, and attention to detail.
• Flexibility to support market hours and perform some after-hours work as necessary.

Nice To Haves

• Knowledge of SQL queries, ITIL v3 Foundation certification, and experience with ServiceNow or other high volume ticketing systems is a plus.

Responsibilities

• Serve as the primary client contact for requests, incidents, and project management related to the Eagle ACCESS hosted platform and new D&A business technology stack.
• Advocate for clients by collaborating with internal Eagle ACCESS and D&A resources to ensure client success and satisfaction.
• Ensure availability, performance, maintenance, and support of a fast-paced, high volume, high availability, and high growth environment.
• Manage incident and service request lifecycles, including triage, resolution, escalation, and communication with internal and external clients.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees