Technical Operations Lead
About The Position
This position is pivotal in supporting the Technical Leadership team of the Enterprise Collections Center of Excellence (ECCOE) in leading technical operations within the Collections Operations department. It requires a deep understanding of the technical systems to ensure seamless integration and efficient operation. The ideal candidate will possess strong leadership skills, technical expertise, and a commitment to upholding the highest donor care, safety, and compliance standards. Ensure adherence to all quality measures in place at NYBC Enterprises Collections Operations. Makes recommendations to improve business unit practices and processes. Any related duties as assigned.
Requirements
- Associate degree.
- Five years of experience in completing and reviewing business documentation and procedure review.
- Knowledge of documentation practices and procedures.
- Knowledge of AABB, FDA, and OSHA regulations.
- Working knowledge of Microsoft Suites.
- Knowledge of donor criteria, interviews, and blood collection procedures.
- Knowledge of the ALYX and Trima machine function.
- Knowledge of quality control practices and principles.
- Diligence and organizational skills.
- Meticulous.
- Strong computer skills.
- Cultural competency and the ability to communicate effectively in a culturally sensitive manner with individuals and groups from diverse backgrounds.
- Ability to problem-solve customer issues.
- maintain composure under pressure.
- Ability to collaborate with a team in a fast-paced, ever-changing environment.
- Ability to resolve problems.
- Ability to create analysis on various facilities, process information, identify trends, patterns, and deficiencies, and follow up where needed.
- Must Have: A car, a valid driver’s license, and a willingness to travel and work a flexible schedule.
- Any combination of education, training, and expertise equivalent to the requirements above that has supplied the necessary knowledge, skills, and experience to perform the job's essential functions.
Nice To Haves
- Quality Control documentation and experience in process change management or technical writing are preferred but not required.
Responsibilities
- Ensure adherence to all quality measures in place at NYBC Enterprises Collections Operations.
- Maintains a working knowledge of Collections equipment and effective Standard Operating Procedures to support Technical Operations Team members and backfill duties when necessary.
- Able to perform all Technical Operations I, II, and III duties.
- Supports the development of new SOPs for new equipment and technological processes.
- Participate in interdisciplinary teams to develop and implement innovative technologies and processes to improve the overall process.
- Can function as a reviewer for standard operating procedures, validation plans, data,
- Works with trainers to develop new training programs and in-service materials for all collection-related subject matter when requested.
- Supports drafting deviation responses and audits.
- Foster a collaborative and supportive work environment conducive to innovation and continuous improvement.
- Trains Collections team members based on operational needs.
- Attends conferences and seminars, as required
- Assists with special projects and other duties as assigned relevant to the position.
- Makes recommendations to improve business unit practices and processes.
- Any related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
