Technical Operations Area Team Lead - Dollywood Parks & Resorts -Full Time Year Round

All Career•Pigeon Forge, TN

4h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Technical Operations Area Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. We seek an individual who can bring the vision of the resorts to life. The right Technical Operations Area Team Lead will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role exists to provide overall leadership and support to our technical team and management staff, while enforcing company policies, procedures and Management decisions. This role supports the Entertainment Department with quality overall stage technical duties for various shows and experiences in order to provide Park Guests with a high-quality entertainment experience matching the expected level of the Dollywood Brand. This role has area/zonal responsibilities for technology solutions. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Minimum 18 years of age
High school diploma or equivalent.
Certificate from a Technical school in a related field required
A minimum of 5 years’ experience required which demonstrates the successful execution of similar duties and responsibilities in a live show environment
High level of knowledge of high-tech theatrical equipment, installation, and operation
Must successfully complete a pre-employment background check and drug screening
Excellent working knowledge of theatrical equipment at all levels of complexity, its installation and operation
Previous experience operating, programing, and troubleshooting technical equipment
Experience using and training others in the safe use of hand tools and power tools such as voltmeters, soldering pencils and guns, clamp on DMM, hand drills, electric saws, hammers, screw guns, wrenches, pliers, genie lifts, scissor lifts, and ladders
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Able to meet the physical demands of the job
Able to be flexible to handle frequent changes in priorities
Able to prioritize tasks and complete assignments on time
Able to add, subtract, multiply and divide with accuracy
Able to lift up to 50 lbs with assistance
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Must wear costume as outlined by Entertainment team
Able to work outdoors
Able to climb steps
Able to work at heights up to 100ft
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to tolerate various temperatures while working outdoors
Able to operate/drive a company vehicle with valid driver’s license and insurance

Responsibilities

Responsible for the operations of Specialty Technical Operations teams including Festival Lighting, Dolly Parton Experience (DPE), City Sound, Drones, Foam and Evening Repair and Logistics
Provides insight and support for new technologies as they are developed for Entertainment operations.
Support the adaptation and re-purposing of existing technology
Ensures communication among leadership regarding timelines and projects
Serves as point of contact for vendors as needed
Oversees on park tech team and provide leadership by supporting and enforcing policies and procedures and management decisions
Performs technical (installation and operation) duties associated with theatrical and special effects for festival activations, special events, concerts, and normal park operation
Maintains Inventory control of Dollywood equipment and supplies at assigned venues
Works on implementation and planning for storage area clean-out along with a quarterly assessment of items/space
Initiates and/or provide training for a variety of equipment: lighting fixtures, speakers, amps, DMX nodes, projectors, and lighting controllers
Performs routine maintenance and upkeep of technical related components
Provides technical expertise in both “hands on” and supervisory situations which ensures a quality show and tech teamwork
Aids and supports as directed for new and existing shows
Initiates and/or provides the training and awareness of Safety procedures and policies as Authorized Safety Trainers
Responsible for monthly Safety reports.
Provides safety quality control in all areas of technical installations
Represents Entertainment Department as PIC
Management reserves the right to change and/or add to these duties at any time