Technical Operations Analyst Frisco, TX Hybrid

NCR Atleos•Frisco, TX

10d•Hybrid

About The Position

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list. The Technical Operations Analyst must be an individual who is proactive, team oriented and possesses excellent communication skills and the technological expertise necessary to diagnose and resolve issues. This individual will represent the Technical Support Team by providing technical support for Automated Teller Machine (ATM) equipment across the U.S. in a high level capacity.

Requirements

Associates degree required or relative work experience required
Must have 2 years work experience with any technical discipline
Must have excellent customer service skills
Strong communication skills
Ability to follow complex and unique processes and adapt to change rapidly
Analytical thought needed to resolve issues in a variety of complex situations
Ability to manage multiple issues in a fast paced, deadline driven environment
Must be detailed oriented
Must possess strong problem solving skills
Excellent organizational and time management skills to manage several issues and follow-ups simultaneously
Proficient in MS Outlook and Word
Must be at Intermediate Level with MS Excel
Ability to type a minimum of 60 wpm
Must be able to successfully pass all applicable background screening tests
Must have excellent communication skills, both written and oral
Offers of employment are conditional upon passage of screening criteria applicable to the job.

Responsibilities

Provide support using in-house tools to identify inactive ATMs, analyze and run remote diagnostics in order to resolve ATM issues that will ensure maximum ATM uptime
Research service history on ATM’s to identify service issues
Utilize monitoring tools and ticketing systems for addressing issues
Manipulate data within excel to analyze ATM inactivity
Manage multiple avenues of issues through monitoring, email and phone to ensure business expectations for service standards are met
Effectively communicate issues and status updates with business users, service providers and management teams, professionally adjusting language and terminology as needed
Call customer locations to identify issues with ATM’s
Be the technology advocate for the businesses and/or customers we support
Deliver exceptional and quality customer service
Provide efficient productivity and superior quality service while working in a fast paced environment