Technical Operations Analyst

maxRTE•San Francisco, CA

14h

About The Position

maxRTE delivers software solutions that help our clients solve one of the most important challenges in healthcare—helping patients gain access to care through revenue cycle management. We are growing fast and are looking for a passionate and driven Technical Operations Analyst to support the quality, stability, and day-to-day operations of our SaaS platform. This role reports to the Director of Engineering and sits at the intersection of Product, Engineering, and Support. You will play a critical role in ensuring new features are released with confidence and production issues are identified and resolved quickly. A great candidate has strong analytical and problem-solving skills, is comfortable with SaaS systems and healthcare data, and thrives in fast-paced environments that require flexibility and attention to detail.

Requirements

Bachelor’s degree or equivalent work experience
2-4 years of experience in a technical operations, application support, QA, or product operations role
Strong analytical thinker
Clear communicator who can collaborate effectively across teams and work directly with clients when needed
You thrive in fast-paced, high-accountability environments and are eager to roll up your sleeves to solve problems

Nice To Haves

Experience with SQL
Experience in Healthcare, Revenue Cycle Management, and/or with insurance payers
Understanding of release management or incident response processes
Experience working in Agile

Responsibilities

Release Support
Lead internal Quality Assurance (QA) and User Acceptance Testing (UAT) for new features and enhancements
Validate workflows against documented requirements and expected system behavior
Identify defects, edge cases, and usability issues prior to release
Partner with Product and Engineering to support release readiness
Production Monitoring
Assist with Prior Authorization manual workflows and definition of automation requirements with Product and Engineering teams.
Identify trends or recurring issues and proactively flag risks
Validate production fixes and post-deployment changes
Assist with incident response and post-incident reviews
Operations Support
Run proof-of-concept test files for prospective customers in collaboration with our Sales team to demonstrate system capabilities and validate data.
Act as a liaison between Product, Engineering, and Support teams
Improve internal documentation, test scenarios, and processes