Technical Operations Administrator

Peak Technologies•Miami, FL

17h•Onsite

About The Position

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Responsible for the daily administration, maintenance, and optimization of the organization’s IT infrastructure, including servers, networks, storage, and cloud resources. This role ensures high availability, security, and compliance, while supporting user access, patch management, backup, and disaster recovery. The administrator collaborates closely with engineers, analysts, vendors, and business units to deliver reliable and secure IT services.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field; relevant certifications (e.g., ISC2, ITIL, Fortinet, Juniper, Microsoft, etc.) preferred.
2–5 years of experience in IT systems or network administration.
Proficiency in OS administration, networking, cloud platforms, and automation tools.
Experience with patch management, backup, disaster recovery, and compliance.
Strong troubleshooting, documentation, organizational, and communication skills.
Bilingual English/Spanish required

Responsibilities

Administer and maintain physical and virtual servers (Windows, Linux), storage systems, and cloud platforms (AWS, Azure, GCP).
Configure, monitor, and maintain network devices (routers, switches, firewalls, VPNs) to ensure secure and efficient connectivity.
Implement and optimize backup, restore, and disaster recovery processes.
Apply patches, updates, and configuration changes following change management protocols.
Manage user access, permissions, and security groups in accordance with company policies.
Review and update system configurations for compliance and performance.
Enforce security policies, access controls, and compliance standards (e.g., ISO 27001).
Conduct and support vulnerability scanning, remediation, and compliance audits in collaboration with SecOps.
Maintain comprehensive documentation for systems, configurations, access controls, and operational procedures.
Monitor infrastructure alerts, respond to incidents, and provide Tier 1/2 support for complex technical issues.
Participate in incident investigations, root-cause analysis, and implementation of corrective actions.
Assist in post-incident reviews and the development of preventive measures.
Collaborate with engineers, analysts, SecOps, DevOps, and business teams on projects and operational improvements.
Coordinate with vendors for hardware/software support, procurement, and service management.
Provide Tier 1/Tier 2 support for end-user issues, system administration, and onboarding/offboarding, collaborating with TechOps engineers, analysts, and end users.
Perform other IT-related duties as assigned, consistent with the scope and level of this position.