Technical Onboarding Associate (Contractor)

Amplify

17h • $25 • Remote

About The Position

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. Amplify is seeking full-time, remote, seasonal Associates to join our Technical Onboarding Team and play a crucial role in launching educators and students into a successful school year. Our Technical Onboarding Associates ensure schools and districts gain access to their digital products by auditing data, creating licenses, and granting permissions. This position is ideal for professionals with strong technical skills who excel at customer support and are eager to expand their knowledge in educational technology. In addition to making a direct, tangible impact on educators nationwide, you’ll: Join a cohort of like-minded colleagues and widen your professional network Work in a supportive, collaborative team environment Learn how to succeed in the role through a structured onboarding experience with hands-on practice, simulations and mentorship Build practical, transferable skills with educational platforms, CRM tools, and customer support strategies This is a contract role with an expected duration of April 13, 2026 – September 11, 2026, aligned with our peak season.

Requirements

• Associate's degree or at least two years of relevant experience.
• Proficiency in Zoom and Google Suite, especially Google Sheets, Google Meet, and Google Docs.
• Experience and proficiency with macOS and Apple hardware/software solutions.
• Master technology quickly and are excited to learn new tools and platforms
• Take pride in delighting customers in every interaction
• Are a resourceful self-starter who can find solutions independently
• Communicate technical content clearly and effectively
• Consistently meet deadlines in a fast paced environment
• Adapt quickly to new processes and day-to-day changes
• Enjoy collaborating with a team-first mindset
• Take ownership of your work and embrace feedback for growth
• Demonstrate keen attention to detail
• Effectively prioritize tasks, follow established processes, and maintain accuracy under time-sensitive conditions.

Nice To Haves

• Experience with Salesforce (or other CRMs), JIRA, and Student Information Systems or similar databases.
• Familiarity with Clever and Classlink.
• Understanding of technology applications in the K-12 classroom.

Responsibilities

• Support a profile of customer accounts in the onboarding stage, ensuring all steps of the process are delivered by their respective deadlines.
• Facilitate a smooth onboarding process by coordinating digital product setup for new and existing customers.
• Monitor customer data sharing to ensure timely, complete, and accurate digital licensing.
• Adhere to all data privacy, security, and confidentiality requirements, including policies related to student and district information.
• Maintain clear, proactive, and responsive communication with customers and internal teams to support successful onboarding and troubleshooting.
• Utilize technical and analytical skills to research issues and deliver solutions for diverse implementation scenarios.
• Stay current on updates to data systems and technical processes, adapting to changes in a fast-paced environment.
• Participate in collaborative and individual projects that support the overall Technical Onboarding Team’s goals.
• Operate with empathy, active listening, and kindness to foster positive relationships with customers and internal partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree