Technical Offering Support Manager – Rotary Drills, Parts & Services

Sandvik • Alachua, FL

1d • Onsite

About The Position

Sandvik Mining and Rock Technology in Alachua, FL is looking for a Technical Offering Support Manager – Rotary Drills, Parts & Services About Sandvik Sandvik is a global engineering leader with over 41,000 employees worldwide. We’re proud to be ranked among Forbes’ Top 50 Global Employers. At our Rotary Drilling Division headquarters in Alachua, Florida, we design and build world-class surface mining drill rigs used across the globe. Our culture is driven by innovation, collaboration, and a passion for solving real-world challenges — all in a fun, inclusive, and rewarding work environment. Within our Parts & Services Division (part of Business Area Mining), our mission is to keep our equipment running at its full potential. We are responsible for the aftermarket business worldwide, developing tailored offerings and services to support our customers throughout the equipment lifecycle and deliver competitive and consistent service for Sandvik equipment. Our customer base ranges from large multinational mining and infrastructure companies and contractors to small and medium-sized enterprises, all of whom rely on our equipment. The primary focus of this role is the delivery of engineering design and technical expertise associated with Parts & Services products being used in the commercial offering and to manage the overall scope of discrete work packages within active R&D projects to ensure the aftermarket considerations are included in the product development. You collaborate with the Technical Services departments of the Rotary Drills Division and you provide technical support to the Product Line Managers during the development of new products and the improvement of existing products and during the preparation of tender submissions and negotiations and you provide support to the company’s Intellectual Property (IP) strategy. You will represent Parts & Services within Equipment Division NPD projects participating to apply the design for aftermarket principles with the aim of improving POC and TOC to required levels from G0. During the NPD process you will lead the actions to support the new P&S project model together with the project team and Technical Services team and ensure compliance with the stage gate model to improve Parts & Services operational readiness as new products are introduced to the market. You design and evaluate theoretical designs using engineering principles and techniques and identify and/or define suitable testing for the Parts & Services product offering.  You ensure all new products are developed to the required quality requirements whilst considering customer requirements, risk, operational needs, reliability and function. You provide engineering advice and guidance concerning EHSQ aspects related to the specification, design, testing of Parts & Services products, processes.

Requirements

• At least 7 years’ experience working with major components in engineering applications
• Good understanding of the aftermarket business, end-customer’s operating cost expectations, equipment design and system-software concepts, and a thorough knowledge of engineering principles
• Proven track record of leading small to medium sized engineering an R&D projects from concept through to completion, including budget and schedule management
• Self-motivated, hands-on and organized, capable of successful follow-up and completion of complex matters
• Excellent influencing skills and an ability to develop trusted and collaborative relationships with the Parts & Services Product Line teams, Technical Services teams of the Rotary Drills Division and any other business stakeholders
• Well-developed English skills
• Bachelor’s degree in a relevant Engineering discipline
• Applicants are required to have the ability to work in the U.S. on a full-time indefinite basis without sponsorship.

Nice To Haves

• MSc in engineering, PE license or chartered engineering status is desirable.

Responsibilities

• Delivery of engineering design and technical expertise associated with Parts & Services products being used in the commercial offering
• Manage the overall scope of discrete work packages within active R&D projects to ensure the aftermarket considerations are included in the product development
• Collaborate with the Technical Services departments of the Rotary Drills Division
• Provide technical support to the Product Line Managers during the development of new products and the improvement of existing products and during the preparation of tender submissions and negotiations
• Provide support to the company’s Intellectual Property (IP) strategy
• Represent Parts & Services within Equipment Division NPD projects participating to apply the design for aftermarket principles with the aim of improving POC and TOC to required levels from G0
• Lead the actions to support the new P&S project model together with the project team and Technical Services team and ensure compliance with the stage gate model to improve Parts & Services operational readiness as new products are introduced to the market
• Design and evaluate theoretical designs using engineering principles and techniques and identify and/or define suitable testing for the Parts & Services product offering
• Ensure all new products are developed to the required quality requirements whilst considering customer requirements, risk, operational needs, reliability and function
• Provide engineering advice and guidance concerning EHSQ aspects related to the specification, design, testing of Parts & Services products, processes.

Benefits

• Sandvik offers a comprehensive total compensation package including a competitive benefits package of life, health, dental, and disability insurance, paid time off, paid holidays, employee wellness and recreational discounts, tuition reimbursement, and a generous 401(k) retirement savings plan.
• Additionally, we offer opportunities for professional development and training, as well as career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager