Product Support Specialist – Underground Drills & Bolters

Sandvik-posted 1 day ago
Full-time • Mid Level
Onsite • Denver, CO
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Sandvik Mining is looking for a Product Support Specialist – Underground Drills & Bolters Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling. JOB PURPOSE Lead complex technical assignments as SME in Underground Drilling Act as trusted advisor to customers, identifying solutions for advanced product challenges Coordinate with internal stakeholders (Application Engineers, Account Managers, Product Masters, Technical Specialists) to resolve product-related issues Serve as primary technical liaison between Sales Area and Product Line/factory. Drive frontline readiness for new technologies and product launches (parts, training, resources) Develop and deliver machine-specific training packages across the Sales Area.

  • Enforce and lead compliance with Sandvik’s EHS and SHEQ standards, including applying safety updates, conducting incident investigations, and reporting non-conformities.
  • Promote continuous safety improvements through proactive measures, leadership, and adherence to all relevant procedures and bulletins.
  • Support the site team on specialized installations, inspections, and repairs; provide second-line support and troubleshooting for complex product issues; assist with warranty inspections and corrective campaigns.
  • Analyze failed products, report anomalies, and proactively develop solutions to prevent recurrence; recommend or implement product/process improvements to enhance system performance.
  • Transfer technical knowledge to solve complex problems; collect and document technical data; prioritize energy efficiency, environmental impact, and maintenance cost when proposing support actions
  • Provide technical input for project documentation including specifications, cost/material estimates, schedules, reports, and commissioning support; perform system adjustments and product testing during new product launches for the sales area .
  • Document and report findings to a database and deliver actionable recommendations to enhance customer service and process efficiency.
  • Serve as a subject matter expert, providing specialized guidance to clients and internal teams on product applications, processes, and mining conditions.
  • Build strategic customer relationships, act as a trusted advisor, and support solution identification and operational improvements tailored to customer needs.
  • Deliver application-specific advice to sales teams, contribute to cost proposal reviews, and ensure product operational readiness during fleet transitions to Sandvik solutions.
  • Be a ctive member of global expert networks; facilitates technical knowledge exchange between backline support and Sales Area.
  • Lead technical and product training initiatives, ensure accurate course content, and manage workshops/seminars for equipment division.
  • Collect , document, and rela y technical feedback to product lines , chai r monthly technical review ; collaborate with Parts & Services division on training materials, toolkits, and implementation plans.
  • Owns technical/application aspects of product launches and phase-outs; manages operational readiness for large-scale projects.
  • >8 years Sandvik Equipment Experience
  • Advanced coaching/trainer experience
  • Engineering/Technical qualification (degree/diploma)
  • Relevant Trade Certification/equivalent Level 5 Knowledge Assessments w.r.t Reliability Engineering per Equipment Division = 80%
  • Sandvik On-the-Job Skills Coaching Program – minimum of 5 sessions recorded
  • Proficient in English, both written and oral.
  • Proficient in relevant computer software and IT systems.
  • Advanced technical report writing.
  • Advanced in digitalized systems relevant to equipment.
  • Proficient equipment operator.
  • Advanced knowledge of the mining environment and application of equipment.
  • Willing to travel domestically and internationally
  • Expert Equipment knowledge and skills Underground Drilling Equipment
  • Rock Drill Technologies
  • Automation on Sandvik Underground Drilling Offering i -SERIES (expert skills and knowledge)
  • Decentralized Automation – Bus Technology, Control Systems, Mechanics, Hydraulics, Pneumatics, Electrics
  • Possession of a Product Master Certificate or actively working toward obtaining one within 6 months, is a plus
  • Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and a 401(k) retirement savings plan.
  • We also provide opportunities for professional competence development, training, and career advancement.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service