Technical Manager

Ashbury•London, CA

19h•Remote

About The Position

The Technical Manager is responsible for the daily operational delivery of advisory services across one or more category areas, for one of our retail clients, ensuring the team are supported so that approved product specifications meet safe and legal requirements. The role ensures that work is completed on time, to the required quality standards, and in accordance with client expectations. As the primary point of contact for client escalations, technical and regulatory queries, the Technical Manager plays a vital role in maintaining smooth operations and building strong, professional client relationships. This role provides line management for category experts and advisors including performance monitoring, coaching, training needs identification, and maintaining consistent ways of working. A deep understanding of food technical matters is essential, including HACCP principles, food safety standards, microbiology, and the ability to apply these rigorously across products and processes.

Requirements

Strong background and expertise in HACCP, allergen management, food compliance and regulations and microbiological controls

Nice To Haves

HACCP Level 4 preferred
Practical knowledge of industry audit standards (e.g. GFSI, BRC) desired

Responsibilities

Team Leadership & People Management
Responsible for team performance, morale, and engagement
Provide coaching, mentoring, and identify training needs
Maintain consistent ways of working across the team
Technical & Regulatory Leadership
Promote positive food safety and quality culture
Review complex regulatory and technical documentation and apply risk‑based decision‑making aligned to client policies
Maintain and develop strong technical expertise
Excellent organizational and prioritization skills
Operational Delivery & Resource Management
Ensure work is completed on time and to required quality standards
Conduct timely investigation of issues and escalate appropriately
Client Relationship Management
Act as primary contact for client escalations and key technical queries
Build strong relationships with key technical stakeholders