Technical Manager

FAMILY ENTERTAINMENT GROUP LLC•Concord, NC

About The Position

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S. Position Summary The Technical Manager is responsible for overseeing the daily operations and performance of the technical team, ensuring all arcade and game equipment is maintained in top condition. This role ensures high-quality service, guest satisfaction, regulatory compliance, and operational efficiency. The Technical Manager sets performance standards, drives continuous improvement, and fosters a positive, safety-focused work environment.

Requirements

High school diploma or equivalent; technical training preferred
Minimum 3 years of hands-on experience as a technician or in a similar role
Supervisory experience a plus

Responsibilities

Supervise, train, and develop Technicians and Technical Assistants
Conduct interviews, performance reviews, and assist in hiring and terminations
Provide coaching, progressive discipline, and recognition as needed
Ensure consistent communication, feedback, and quarterly performance check-ins
Foster collaboration across departments and represent the team in internal meetings
Troubleshoot, repair, and maintain arcade games and attractions
Develop and manage preventive maintenance schedules
Ensure all equipment meets company and safety standards
Track and control parts inventory; minimize downtime and expenses
Monitor and maintain a clean, organized, and safe work area
Lead by example by working shifts and supporting peak hours as needed
Resolve guest concerns promptly and professionally
Ensure a superior guest experience by keeping games in excellent condition
Uphold company values in service delivery and presentation
Support compliance with quality assurance programs and safety protocols
Support other locations with game moves or operational improvements
Assist in company initiatives and projects as assigned by the General Manager
Represent the company with professionalism and a solutions-oriented mindset