Technical Manager

MicroTech-posted about 2 months ago
Full-time • Mid Level
Springfield, VA
251-500 employees
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MicroTech is currently seeking a Technical Manager to support Customs and Border Protection (CBP) in Springfield, VA. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.

  • Supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations.
  • Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts.
  • Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents.
  • Will act at the contract Point of Contract (POC) for all Major Incident support and coordination.
  • Responsible for the effective implementation of the CBP Incident Management process and ensuring that incidents are managed and reported in accordance with the CBP Incident Management process.
  • Is the representative for the first stage of escalation for Incidents.
  • Responsible for managing Tier 1 and Tier 2 incident responses.
  • Responsible for ensuring that all incidents are properly resolved and closed.
  • Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident Management Process.
  • Relevant certifications such as ITIL v3, CCNA, CCNP, CIM
  • Bachelor’s degree in related technical field such as management information systems, computer science, engineering, IT, Networking and Telecommunications.
  • A minimum of six (10) plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
  • Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
  • Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
  • Showcase leadership abilities by managing projects and teams.
  • Be proficient in project management and have knowledge of security and compliance issues.
  • Insurance (medical, dental vision)
  • Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
  • 401k Plan with Employer Matching Contribution
  • 11 Company-Paid Holidays
  • Tuition Assistance
  • Voluntary Benefit Programs
  • Corporate Discounts
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