Technical Manager

MicroTech • Springfield, VA

101d

About The Position

MicroTech is currently seeking a Technical Manager to support Customs and Border Protection (CBP) in Springfield, VA. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.

Requirements

• Relevant certifications such as ITIL v3, CCNA, CCNP, CIM
• Bachelor’s degree in related technical field such as management information systems, computer science, engineering, IT, Networking and Telecommunications.
• A minimum of six (10) plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
• Showcase leadership abilities by managing projects and teams.
• Be proficient in project management and have knowledge of security and compliance issues.

Responsibilities

• Supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations.
• Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts.
• Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents.
• Will act at the contract Point of Contract (POC) for all Major Incident support and coordination.
• Responsible for the effective implementation of the CBP Incident Management process and ensuring that incidents are managed and reported in accordance with the CBP Incident Management process.
• Is the representative for the first stage of escalation for Incidents.
• Responsible for managing Tier 1 and Tier 2 incident responses.
• Responsible for ensuring that all incidents are properly resolved and closed.
• Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident Management Process.

Benefits

• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees