Technical Manager, Real Time Operations

Iridium Satellite, LLC•Grand Forks AFB, ND

4h•Onsite

About The Position

If you are enthusiastic about working in the space industry, then you will be excited about the Technical Manager, Mission Director opening with Iridium for a Space Development Agency (SDA) project. As a Mission Director, you’ll be responsible for managing the monitoring and control of the ground systems at the Operations Centers in Grand Forks, ND or Huntsville, AL, as well as coordinating mission activities with partners and customers. You will work 12-hour shifts leading a team in a 24-hour, multi-satellite operations environment. You will thrive in this role if you have a desire to lead a team on the forefront of one of the most advanced satellite constellations in the world and are highly motivated and passionate about engineering and space systems.

Requirements

Bachelor’s degree in Engineering, Computer Science, or related field OR equivalent relevant experience in a network operations or spacecraft operations environment in lieu of degree
8+ years of related engineering experience
Experience in leading a team in a real-time operations environment
Capable of being a strong motivator and source of direction for your team and role modelling commitment to your team’s goals
Strong communication skills, with the ability to confidently present information and ideas to others
Possess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions
Have confidence and be able to easily establish valuable relationships with management, members of your team, mission partners, and customers
Must be able to prioritize key tasks and have a strong sense of ownership over your work
Have the ability to efficiently manage multiple projects for yourself and your team while making sure to meet deadlines
Be active in seeking out ways to continuously improve yourself and gain new knowledge
Have Top Secret clearance
Work 12-hour shifts

Nice To Haves

Proficiency in the LINUX operating system, as well as standard PC usage and applications
Familiarity with software development and programming skills

Responsibilities

Foster and develop a highly effective team to manage and coordinate daily mission objectives and recovery from unplanned events
Mentor and develop shift personnel operational performance and career advancement through regular feedback and annual Performance Review cycles
Manage and coordinate execution of planned daily mission objectives
Manage real-time monitoring of the ground system in support of the SDA mission, and analysis for first level troubleshooting and resolving issues
Manage and coordinate recovery of issues within the ground system applications
Manage and coordinate detection and recovery of issues at remote teleport antennas as well as Wide Area Network (WAN)
Coordinate real-time anomaly investigation and resolution, following established Fault Escalation policies and procedures for both ground and space system issues
Support process improvement initiatives by properly documenting all events through the anomaly and issue reporting process
Create accurate, timely, and descriptive event logging for all ground system outages or system events
Supervise daily mission activities of up to twenty mission partner and customer personnel