Technical Manager MCC (Maritime, Construction Cranes & Deep Foundation Equipment)

Liebherr Mining Equipment • Houston, TX

35d

About The Position

Responsible for managing and overseeing LUS-MCC's technical department, manages projects, and ensures the smooth operation and strategic development of the department's technical systems and services. Key responsibilities include establishing technical support strategies, troubleshooting complex technical issues, managing budget and resources for the entire product line of LUS-MCC, which includes maritime and construction cranes, and deep foundation equipment.

Requirements

• Associates or Technical degree with 5 years of related experience or a combination of education and experience equivalent to 7 or more years of experience in a similar role.
• Manages Direct Reports.
• Responsible for the overall direction, coordination and evaluation of Technical Support team.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Travel domestically and internationally up to 50% of the time.
• Ability to obtain and maintain a valid driver license and passport.
• Authorized to work in the US

Responsibilities

• Responsible for the reliability of delivered machines, technical documentation, as well as maintaining the operational and functional capability of these machines.
• Develop and implement strategies, policies and standard operating procedures to improve customer satisfaction.
• Troubleshoot and resolve complex technical issues, serving as a point of escalation for the technical customer support team.
• Lead, mentor, and guide the technical management team, by providing guidance and conducting performance reviews.
• Coordinate customer consultations and care on site or at customers' locations to strengthen and maintain customer relationships to meet their needs and to ensure high level of customer satisfaction.
• Organizes, manages and coordinates training for customer service personnel.
• Supervises negotiation and administration of customer service contracts and agreements.
• Lead and coordinate technical projects from planning to completion, ensuring they stay within scope, time, and budget.
• Budgets and plans, turnover, costs and performance targets.
• Coordinates the organization of all involved service personnel needs with the GM-Customer Service, to include training, tools, infrastructure, etc.
• Assist Divisional Manager and GM of Customer service in planning and budgeting processes.
• Coordinate and resolve common technical issues with the SOG's and other MSC's.
• Oversee the quotations of upgrades and non-standard solutions such as like new parts without Id. No., lifting aids, etc.
• Coordinates pro-active offering of crane upgrades to customers.
• Overseas follow-up on quotations, and evaluation of reasons for not received orders.
• Overseas technical support for warranty and goodwill cases.
• Overseas project controlling and co-ordination
• Ensures filing of project or work specific correspondence such as certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM's, emails, etc.
• Ensures compliance with all approval and signature regulations.
• Ensures compliance with all rules applying to internal software, ensuring that all system software is implemented, utilized and used according to local policies as well as MSC and SOG
• Assist the company in any necessary duties to achieve company goals
• Verifies of the above job duties and responsibilities are followed by the Technical Support Managers for each product line.
• Coordinates with other managers within the LUS-MCC CS department on annual investments; personnel planning, policies and guidelines for all personnel involved in the different departments, adopting the philosophy of "One Voice. The Right Choice"; and reports and consolidates all upcoming issues and challenges on behalf of the individual customer service managers.
• Overseas technical training department.
• Ensure the training rates in-house as well as on customer premises are periodically reviewed and analyzed to be competitive and up to date.
• Ensures that training sessions, hydraulic, electric, electronic, technology specific to each product, Can Bus, LiSIM are professionally offered and offered as needed, with regular frequency.
• Responsible for LiSIM unit on site at MCC, and ensuring its upkeep, maintenance and proper handling.
• Conduct annual investment planning, personnel planning, rate evaluation with GM Customer Service
• Ensures training materials follow professional standards as required.
• Encourages, motivates and facilitates technical trainers to master the material such that they can independently, efficiently and confidently train customers as well as own Liebherr personnel on applicable Liebherr products with understanding.
• Promotes Liebherr products in conduct, speech and appearance.
• Keeps up to date with Liebherr products and respective technologies (allocated products) and in so going work towards being a master who can assist mechanics/auto-electricians in the field.

Benefits

• We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Machinery Manufacturing
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees