Technical Lead

White Cap Management•Atlanta, GA

About The Position

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Job Summary Manages and performs work across one or multiple IT areas, including analyzing, developing, and administering systems software, hardware, and/or databases. Serves as a subject matter expert in area(s) of expertise. Manages large projects and/or processes with limited oversight while coaching, reviewing, and delegating work to lower level professionals. Major Tasks, Responsibilities, and Key Accountabilities Maintains responsibility and ownership of all IT applications or processes in assigned area(s). Serves as the primary point-of-contact for technical issues. Analyzes and documents technical requirements for new services and expansions of existing services. Develops technology project plans. Monitors and documents progress, dependencies, risks, and activity statuses of projects. Manages technology implementations through design and development, implementation, post-implementation support, and project close-out. Creates new IT strategies and improves existing IT procedures to increase efficiencies, enhance workflows, and improve customer satisfaction. Provides guidance and direction to lower level associates. Manages work intake processes in order to prioritize and assign individual tasks and project work. Ensures priorities are aligned with organizational goals and customer expectations through project status reports and team initiatives. Interfaces with senior leadership and communicates complex technical issues in business language. Participates in monthly management trainings to develop managerial skills. Nature and Scope Displays the highest level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or cross-departmental problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes. Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty. Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-departmental considerations are often present. Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time. Education and Experience Typically requires BS/BA in a related discipline. Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field. Certification is required in some areas.

Requirements

Typically requires BS/BA in a related discipline.
Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field.
Certification is required in some areas.

Nice To Haves

7+ years in software engineering with 2+ years leading engineers as a tech lead or team lead.
Built or migrated headless commerce experiences; strong command of API-first and composable architectures.
Hands-on with Optimizely Commerce (B2B/Configured Commerce Cloud) in headless mode (APIs/webhooks/content delivery), collaborating closely with platform teams—no .NET required.
Production experience with React and Next.js (SSR/ISR, routing/app router, middleware, caching/CDN strategies) and a Node.js/TypeScript BFF.
Proven delivery of incremental migrations (page-by-page/strangler pattern) in production at scale.
Direct ownership of PLP, PDP, and cart experiences for $1B+ annual-revenue B2B e-commerce (large catalogs, contract/customer-specific pricing, inventory/availability, quote/approval flows).
Hands-on A/B testing experience in web commerce using experimentation platforms (e.g., Optimizely Experimentation/Feature Flags, Adobe Target, VWO), with working knowledge of test design, power/significance, uplift measurement, and guardrail metrics.
Experience building real-time/event-driven systems on Azure middleware (Event Grid, Service Bus/Event Hubs, Functions/Durable Functions, Logic Apps, API Management, Azure SignalR), including idempotency, retries/DLQs, backpressure, and observability.
Expertise building secure, observable services (authN/Z, OAuth/SAML/SSO; OpenAPI; monitoring/alerting; distributed tracing).
Solid background with CI/CD, automated testing, and code review practices in cloud environments (preferably Azure).

Responsibilities

Maintains responsibility and ownership of all IT applications or processes in assigned area(s).
Serves as the primary point-of-contact for technical issues.
Analyzes and documents technical requirements for new services and expansions of existing services.
Develops technology project plans.
Monitors and documents progress, dependencies, risks, and activity statuses of projects.
Manages technology implementations through design and development, implementation, post-implementation support, and project close-out.
Creates new IT strategies and improves existing IT procedures to increase efficiencies, enhance workflows, and improve customer satisfaction.
Provides guidance and direction to lower level associates.
Manages work intake processes in order to prioritize and assign individual tasks and project work.
Ensures priorities are aligned with organizational goals and customer expectations through project status reports and team initiatives.
Interfaces with senior leadership and communicates complex technical issues in business language.
Participates in monthly management trainings to develop managerial skills.