Technical Lead

Generac Power Systems • South Burlington, VT

2d • Onsite

About The Position

DR Power, a Generac Company, established in 1985, is a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment, dedicated to enduring quality and uncompromising performance. They provide customer support regardless of when or where the initial purchase was made. Generac, with over 60 years of history, is committed to energy innovation, from creating the home standby generator market to evolving into an energy technology solutions company. As one of the leaders and largest suppliers of power generation equipment and technology, Generac's work impacts millions of lives. Employees are encouraged to be innovative and are valued as an integral part of a global team, working in a fast-paced agile environment where their contributions make a difference.

Requirements

• Associates degree in related technical field OR 4 years’ experience within a similar working environment
• 2 years related technical experience
• Valid driver’s license with the ability to travel up to 20% of the time
• Proven track record of meeting critical goals and deadlines within a business environment
• Excellent customer service skills
• Ability to communicate verbally and in writing in a professional manner
• Ability to work independently and make decisions in the best interest of the customer and the company
• Strong foundation of basic mechanical and electrical (AC/DC) fundamental theory
• Solid knowledge of engine maintenance and troubleshooting to include: air cooled, liquid cooled units, gas, diesel, LP and natural gas fuel systems
• Ability to remain calm in high-stress situations
• Strong knowledge of Generac Product and applications to include: Engine maintenance and troubleshooting the following: air cooled and liquid cooled units, gas, diesel, LP and natural gas fuel systems
• Must attend, pass and maintain current training with 90 percentile score all Technical Classes offered for Generac Product

Nice To Haves

• Previous experience leading a team of 2 or more individuals or long term projects
• Working knowledge of Microsoft Office Suite
• Bachelor’s degree
• Bilingual Spanish
• Previous experience using SAP or equivalent ERP

Responsibilities

• Day to day supervision and leadership of a Technical Support Team
• Onboard new employees to include training and evaluation of progress
• Tracking and reporting of specific key performance indicators
• Answer in-bound calls from Dealer Technicians and answer questions over the phone
• Gather and prepare documentation regarding product failure
• Analyze failure modes to assist in determining root cause
• Troubleshoot with the Dealer Technician to resolve issues with the product in the field
• Instruct new Dealer Technicians how to navigate Generac’s warranty systems and submit claims electronically
• Act as SAP Super User within functional area as assigned
• Perform other duties as assigned

Benefits

• Committed to maintaining fair and equitable compensation practices in alignment with pay transparency
• Evaluate compensation using objective criteria, including experience, skills, market data, and internal equity, to support consistency and fairness across our workforce

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees