Technical Lead – Marketing Cloud

Eli Lilly and Company • Indianapolis, IN

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About The Position

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Why This Role Matters: Eli Lilly and Company is seeking a highly skilled and experienced Technical Lead to drive the strategic development, implementation, and optimization of our Marketing Cloud platforms. This role will be instrumental in leveraging cutting-edge marketing technologies to enhance customer engagement and support our global marketing initiatives, ensuring robust and scalable solutions.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related technical field.
• 5+ years of experience in Salesforce Marketing Cloud development and architecture.
• Experience as a Technical Lead or Senior Developer or similar role with leadership responsibilities.
• Hands-on experience with AMPscript, SSJS, HTML, CSS, JavaScript, and SQL within the Marketing Cloud environment.
• Hands-on experience designing and supporting Marketing Cloud Connect implementations, including API integrations and data extensions used to power cross-channel campaigns across Salesforce and Marketing Cloud environments.
• Experience applying data modeling, data architecture, and database concepts in a marketing context, as evidenced by designing or maintaining marketing data structures used for segmentation, targeting, or campaign execution.
• Salesforce Marketing Cloud Developer and/or Architect certifications (e.g., Marketing Cloud Email Specialist, Marketing Cloud Consultant, Marketing Cloud Administrator, Marketing Cloud Developer, Marketing Cloud Architect).
• Experience with Agile development methodologies.
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.

Nice To Haves

• Excellent communication, interpersonal, and presentation skills with the ability to articulate complex technical concepts to non-technical stakeholders.
• Strong problem-solving abilities and a keen attention to detail.
• Experience in the pharmaceutical or healthcare industry is a plus.

Responsibilities

• Lead the technical design, architecture, and development of solutions within the Salesforce Marketing Cloud (SFMC) ecosystem, including Journey Builder, Email Studio, Automation Studio, CloudPages, and Mobile Studio.
• Translate complex business requirements into technical specifications and actionable development plans, ensuring alignment with overall IT strategy and marketing objectives.
• Oversee the end-to-end implementation of marketing campaigns and personalized customer journeys, ensuring data integrity, system performance, and adherence to best practices.
• Manage and mentor a team of Marketing Cloud developers and specialists, providing technical guidance, code reviews, and fostering a culture of continuous improvement.
• Collaborate closely with marketing stakeholders, business analysts, and other IT teams to understand needs, provide technical expertise, and deliver innovative solutions.
• Define and enforce development standards, governance policies, and security protocols for Marketing Cloud platforms.
• Troubleshoot and resolve complex technical issues, perform root cause analysis, and implement preventative measures to ensure system stability and reliability.
• Stay abreast of the latest Marketing Cloud features, releases, and industry trends, evaluating their potential impact and recommending strategic adoption.
• Participate in vendor management and evaluation for related marketing technology solutions.
• Develop and maintain comprehensive technical documentation, including architecture diagrams, design specifications, and operational procedures.

Benefits

• Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).
• In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level