Technical Knowledge Base Manager | Technical Writer

People.ai

108d • $30 - $40

About The Position

The Technical Knowledge Base Manager will empower Engineering and Technical Support teams and, ultimately, our customers by establishing and executing a process for creating, organizing, and maintaining high-quality, accessible technical documentation. This role will ensure consistency, accuracy, and ease of use across all platforms. It will serve as a central point of contact and subject matter expert for all technical documentation needs.

Requirements

• Exceptional writing, editing, and communication skills, with the ability to translate complex technical concepts into clear, concise, and engaging content for various audiences (technical and non-technical)
• Deep understanding of information architecture principles, content strategy best practices, and knowledge management methodologies to design user-focused, findable, and accessible documentation
• Proficiency in using various documentation systems and tools, including Confluence, Intercom, and other relevant platforms
• Familiarity with version control systems and content management best practices
• A solid understanding of software development processes, technologies, and architectures, with the ability to quickly grasp and document technical details related to PAI’s products and services

Responsibilities

• Design and implement an efficient process for content creation, review, updates, and publishing
• Establish and maintain a comprehensive style guide to improve technical documentation's quality, consistency, and readability
• Implement clear procedures for managing documentation throughout its lifecycle, including version control, content audits, and archiving
• Update 50% of outdated documentation within 6 months and achieve 90% of outdated documentation updated within 12 months
• Collaborate effectively with cross-functional teams, including Engineering, Technical Support, Product Management, and Marketing
• Analyze existing documentation workflows, identify areas for improvement, and implement streamlined processes for content creation, review, and publishing
• Adapt to evolving technologies and documentation needs and demonstrate a commitment to continuous learning and improvement

What This Job Offers

• Number of Employees: 101-250 employees