Technical Intern

Voltava•Lansing, MI

About The Position

IT INTERN (YEAR ROUND) Due to continued growth, we currently have a new opening for an IT Intern at our Lansing location. This ideal candidate will be early on in their college career and have an aptitude for technology and end-user support. We fully support and encourage students to apply, however tailoring school schedules to accommodate traditional work hours affords us the opportunity to maximize mentorship and real-world training experiences.

Requirements

Safety conscious
Team Oriented
Self-Motivated
Good Attendance
Punctual
Must be self-motivated and able to work independently
Candidates must have stable and reliable WIFI
Working towards a degree from an accredited College or University in Computer Science or related field
Ability to install and support Microsoft Office and other desktop software products
Experience with mobile devices running Android or iOS and their administration
Computer Hardware troubleshooting including printers, desktops, laptops, and other peripherals
Must be detail oriented and have excellent problem solving and analytical abilities
Laptop and desktop images

Nice To Haves

Previous experience in Information Technology or related field a plus
VMware vSphere and/or vCenter Experience a plus
Experience with Office and Microsoft 365 a plus

Responsibilities

Desktop Troubleshooting and End-User Support requests
Document, implement, monitor, and support infrastructure and end-user issues
Work through IT requests via phone, email or instant message and explaining and deploying solutions in technical and nontechnical terms
Assist in responding to alerts or emergency issues during normal business hours
Provide or help create end-user documentation and training as needed
Perform computer back-up procedures for data in accordance with backup policies
Provide preventive maintenance of all computer hardware and software, coordinating with external vendors
Coordinate with Corporate IT team on a regular basis for support resolution and project-based work
Assist with new facility launches, upgrades and support
Complete daily IT checklists as required as part of preventative and proactive monitoring