Technical Intern

AvancezLansing, MI
4d

About The Position

IT INTERN (YEAR ROUND) Due to continued growth, we currently have a new opening for an IT Intern at our Lansing location. This ideal candidate will be early on in their college career and have an aptitude for technology and end-user support. We fully support and encourage students to apply, however tailoring school schedules to accommodate traditional work hours affords us the opportunity to maximize mentorship and real-world training experiences.

Requirements

  • Safety conscious
  • Team Oriented
  • Self-Motivated
  • Good Attendance
  • Punctual
  • Must be self-motivated and able to work independently
  • Candidates must have stable and reliable WIFI
  • Working towards a degree from an accredited College or University in Computer Science or related field
  • Ability to install and support Microsoft Office and other desktop software products
  • Experience with mobile devices running Android or iOS and their administration
  • Computer Hardware troubleshooting including printers, desktops, laptops, and other peripherals
  • Must be detail oriented and have excellent problem solving and analytical abilities
  • Laptop and desktop images

Nice To Haves

  • Previous experience in Information Technology or related field a plus
  • VMware vSphere and/or vCenter Experience a plus
  • Experience with Office and Microsoft 365 a plus

Responsibilities

  • Desktop Troubleshooting and End-User Support requests
  • Document, implement, monitor, and support infrastructure and end-user issues
  • Work through IT requests via phone, email or instant message and explaining and deploying solutions in technical and nontechnical terms
  • Assist in responding to alerts or emergency issues during normal business hours
  • Provide or help create end-user documentation and training as needed
  • Perform computer back-up procedures for data in accordance with backup policies
  • Provide preventive maintenance of all computer hardware and software, coordinating with external vendors
  • Coordinate with Corporate IT team on a regular basis for support resolution and project-based work
  • Assist with new facility launches, upgrades and support
  • Complete daily IT checklists as required as part of preventative and proactive monitoring
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