Summer 2026 - Technical Intern - Voice of the Customer Team

PSEG • Newark, NJ

4d • Hybrid

About The Position

PSEG is looking for Summer 2026 Technical Intern for the Voice of the Customer (VoC) and Customer Analytics Team. The Voice of the Customer Team is responsible for leveraging J.D. Power business and residential studies for feedback and customer perception improvements. The team oversees Transaction Satisfaction Surveys for utility scorecards, managing post-interaction customer experience. As a VOC Intern, you will assist with providing executive and team dashboards and reporting to help provide insight into customer experience. The Customer Analytics Team is responsible for working with large data sets to develop dashboards, managing utility data lakes, supporting strategic initiatives such as customer segmentation, and delivering analytics support to the Customer Solutions organization. This position will be Hybrid from PSE&G’s Newark office with a minimum of three days a week in the office.

Requirements

• The successful incumbent(s) must be actively pursuing a bachelor's or master's degree from an accredited institution in business administration, data analytics, accounting, marketing, communications, IT, or similar majors and graduating between December 2026 and May 2029.
• Students graduating in May/June 2026 are not eligible unless they are enrolling in a post-graduate degree program in the fall term of 2026.
• PSEG recognizes institutions of higher education which are accredited by the Council for Higher Education Accreditation or equivalent.
• Incumbents must have completed sophomore-level course work for consideration.
• Because this position will require traveling to various PSEG and customer locations, a valid driver's license and a safe driving record is required.
• Department of Energy’s regulation 10 CFR 810 is required.

Nice To Haves

• 3.0 GPA
• Knowledge of Energy/Utility industry
• Excellent analytical and technical skills
• Strong verbal and written skills
• Able to meet deadlines, juggle competing priorities
• Strong Microsoft Office Skills (Word, Excel, PowerPoint, Access)
• Independent, energetic, team player and inquisitive spirit
• Coding proficiency with Python or SQL
• Familiar with developing Tableau and/or PowerBI dashboards

Responsibilities

• Continue improvements of reporting and process documentation for the VoC Playbook
• Build Power BI dashboards for TSS and JD Power
• Participate in Journey Mapping sessions
• Perform customer research to enhance the customer experience
• Building and maintaining PowerBI dashboards
• Use machine learning outputs in analysis
• General support of the customer analytics team with reporting and continuous improvement initiatives

Benefits

• As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.
• All PSEG internship roles are paid at an hourly rate, however there are no medical benefits associated with these positions.
• Incumbents are expected to work 40 hours per week over the duration of the summer internship.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 1,001-5,000 employees