Technical Integrations Specialist

Tilled

13d•Remote

About The Position

The Technical Implementation Specialist plays a critical role in ensuring successful partner integrations and smooth technical operations across the organization. This role serves as a bridge between Engineering, Support, and Sales by providing deep technical expertise, resolving complex integration issues, and enabling internal teams to stay focused on high-priority initiatives. The ideal candidate is hands-on, solutions-oriented, and comfortable operating across customer-facing and internal technical environments. A day in the life as a Technical Integrations Specialist may include: Reviewing API requests, logs, and code to troubleshoot partner integration issues Supporting the Support team by resolving escalated technical tickets Collaborating with Engineering to address bugs, update dependencies, or implement technical improvements outside the product roadmap Developing or updating technical documentation, developer tooling, and integration examples Managing Zendesk administrative features and optimizing ticket workflows Joining Sales calls to provide technical expertise and implementation guidance Acting as a subject matter expert across integrations, APIs, and internal systems

Requirements

Experience working with APIs, integrations, and technical troubleshooting
Ability to read, understand, and reason through code and technical documentation
Strong problem-solving skills and comfort handling technical escalations
Experience supporting or collaborating with customer support teams
Clear communication skills, especially when explaining technical concepts to non-technical audiences
Ability to work cross-functionally in a fast-paced, remote environment

Nice To Haves

Experience in a technical implementation, solutions engineering, or integration-focused role
Familiarity with Zendesk administration or similar ticketing systems
Experience supporting sales or pre-sales technical discussions
Background working in fintech, payments, APIs, or developer-first platforms
Comfort resolving bugs, updating dependencies, or contributing small features outside a formal roadmap

Responsibilities

Reviewing API requests, logs, and code to troubleshoot partner integration issues
Supporting the Support team by resolving escalated technical tickets
Collaborating with Engineering to address bugs, update dependencies, or implement technical improvements outside the product roadmap
Developing or updating technical documentation, developer tooling, and integration examples
Managing Zendesk administrative features and optimizing ticket workflows
Joining Sales calls to provide technical expertise and implementation guidance
Acting as a subject matter expert across integrations, APIs, and internal systems

Benefits

Office space in Boulder, CO
Remote work environment
Resources to support remote work
Generous compensation and benefits
Transparency that trickles down from the C-Level
Experts in the payments field that can get you up to speed with PayFac-as-a-Service

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume