Technical Integration Manager
About The Position
As a Technical Integration Manager at Regard, you will provide technical project management support throughout customer integration and onboarding. You will work in partnership with the respective client's Customer Success Manager and Provider Success Manager to execute strategies to support the overall health of the account. These strategies include timely execution of integration and implementation project plans, fostering relationships across key client stakeholders, and identifying opportunities for improving onboarding and user feedback processes. This role will report to the VP of Customer Success and work to ensure a world-class client experience. About Regard Our mission is to bring world-class healthcare to everyone. Regard is the worldâs first comprehensive, automated diagnosis tool. Regard streamlines clinical and revenue cycle efforts to dramatically improve hospital finances, patient safety, and physician happiness. We are excited by challenges, mission-oriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare - one of the largest and most inefficient industries in the world - needs. We want you to join us.
Requirements
- 4+ years professional experience in technical integration, project management, or other relevant experience, with 1+ years in a healthcare environment
- 1+ years of coding/scripting (e.g., Python) experience
- Experience with PyCharm, GitLab, Jira, Excel, Google Apps (Sheets, Docs, Slides, Drive, etc.)
- Basic command line proficiency in macOS terminal (zsh/bash)
- Experience leading meetings with client stakeholders
- Located within 50 miles of a major airport and willing to travel to client sites, as needed (25% of time)
Nice To Haves
- Experience with hospitals and/or health systems
- Familiarity with EMR companies such as Epic/Cerner
- Proven ability to run data analyses to support project success tracking
- Excellent written and verbal communication
- Ability to respectfully debate ideas, take pragmatic approaches, and work hard to accomplish goals with your team
- Passionate about learning, improving, and helping your team do the same
- Excited about working with a nimble, small team in a dynamic startup environment
Responsibilities
- Lead and support the technical integration of new and existing clients, including project planning, integration, configuration, User Acceptance Testing (UAT), go-live, and post-launch activities
- Manage customer environments end-to-end, handling setup, validation, and ongoing troubleshooting of connectivity, configuration, and data integration issues
- Act as the primary point of contact for all technical project communications, providing regular updates to internal stakeholders and client IT teams or leadership
- Guide clients and technical teams through FHIR integrations and clinical data mapping, offering hands-on support beyond documentation and leading weekly technical review calls
- Foster strong relationships with clients and users to drive adoption, promote advocacy, and ensure the productâs value is communicated across stakeholders
- Maintain deep product expertise to support user training, answer technical questions, and recommend tailored solutions that meet client needs
- Continuously identify and improve gaps in integration and implementation processes, contributing to the development of scalable, repeatable best practices
- Support cross-functional initiatives and step into non-standard responsibilities as needed to ensure project and team success â from issue triage to ad-hoc team collaboration
Benefits
- Eligible for equity
- 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
- 18 PTO days/yr + 1 week holiday break
- Annual $750 learning & development stipend
- Company-sponsored team retreat + social events
- A sabbatical program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
