Technical Integration Specialist

INHABIT IQ•Alpharetta, GA

1d•Onsite

About The Position

This pivotal role sits at the intersection of fintech innovation and enterprise banking infrastructure, directly impacting our clients' ability to serve their customers. As the Technical Integration Specialist, you'll be responsible for supporting customers through the implementation, troubleshooting and ongoing optimization of system integrations. You'll ensure our platform maintains near 100% uptime standard while navigating the complex regulatory landscape of financial transactions. The ideal candidate will have strong technical problem solving ability, fluency with APIs, ability to log file analysis, database conversions, SaaS platform configuration, and emerging AI-enabled features. You will partner directly with customers to diagnose issues, explain product functionality, and ensure seamless product adoption and integration success. This role requires a combination of customer-facing communication, requiring someone who can translate complex technical concepts into clear, actionable guidance.

Requirements

5+ years of technical support, implementation, onboarding, or integration experience
Strong understanding of APIs, REST concepts, authentication methods, and API debugging tools (e.g., Postman).
Ability to read and interpret log files, including system, application, and API logs.
Experience with database conversions, data mapping, and basic SQL queries.
Comfortable with SaaS configuration, environment setup, and integration workflows.
Strong communication skills with the ability to explain complex topics; calm and solution-focused under pressure.
General awareness of security requirements and SOC 2.
Demonstrated customer service and client-facing troubleshooting experience.
Ability to manage multiple priorities in a fast-paced environment with excellent attention to detail
Bachelor's Degree or equivalent relevant experience.

Nice To Haves

Familiarity with AI-powered tools, machine-learning-enabled features, or large-language-model interfaces (preferred).
Enjoys working in cross-functional, customer-centric environments

Responsibilities

Troubleshoot and resolve integration issues involving APIs, authentication workflows, data syncs, and system configurations
Analyze and interpret API logs (JSON/XML), server logs, and payloads to identify root causes of failures or unexpected behavior.
Create database conversions and data validation tasks to ensure accurate and reliable migration between systems.
Assist customers with SaaS platform configuration, connectivity setup, and environment optimization.
Maintain unwavering compliance with SOC 2, PCI-DSS, and NACHA standards for payment processing and data exchange, ensuring our platform exceeds industry security benchmarks.
Contribute strategic insights to product roadmap discussions based on client feedback and market trends, helping shape the future of LenderPay's integration capabilities.
Advanced knowledge of secure network configurations, including VPN tunnel setup, network routing, and SFTP file transfer protocols specifically for financial data exchange.
Engage in dynamic technical problem-solving
Serve as the primary technical point of contact for customers with integration-related questions or issues.
Conduct troubleshooting calls, explain features and functions, and coach customers on best practices.
Manage incoming support requests through ticketing tools and respond promptly with high-quality resolutions.
Serve as final escalation point for unresolved technical issues passed from Tier I and Tier II support, often under time-critical conditions with significant business impact.
Provide “white glove” customer service
Work closely with internal teams—including product, engineering, QA, and support—to escalate bugs, share insights, and ensure efficient case resolution.
Communicate integration requirements and technical constraints
Help maintain and improve documentation, FAQs, knowledge base articles, and training materials.
Assist in supporting and explaining AI-driven features to clients in a clear and accessible manner.
Help validate and refine AI-enabled workflows by analyzing behavior, identifying potential issues, and communicating those patterns to product teams.