Technical Inside Sales Specialist
About The Position
We are looking for a Technical Inside Sales Specialist with strong technical expertise and a customer-first mindset to support our Engineered-To-Order (ETO) product lines across IEC/NEC markets. In this role, you will serve as a key liaison between customers and internal teams-translating complex technical requirements into precise, value-driven quotations and solutions. Your work will ensure that each custom order meets international compliance standards, drives customer satisfaction, and contributes to the success of our industrial automation portfolio.
Requirements
- 5 years of related experience with a bachelor's degree; or 3 years and an advanced degree; or equivalent work experience.
- Strong technical aptitude and ability to understand complex electrical products.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Excellent communication skills-both verbal and written (English).
- Ability to follow written and verbal instructions accurately.
Nice To Haves
- 5+ years of experience in technical sales or related roles (engineering, quotations, or technical support).
- Working knowledge of NEC, IECEx, and ATEX standards.
- Experience in one or more of the following areas: o Marketing or Pricing Management o Quotations or Engineering Support o Customer or Technical Support
- Familiarity with ERP systems (e.g., Oracle).
- Experience with hazardous area products is a plus.
Responsibilities
- Develop accurate, timely quotations for Engineered-To-Order (ETO) products based on customer RFQs.
- Serve as the primary technical sales contact, offering expert guidance and detailed product recommendations.
- Manage ETO orders from quotation through fulfillment, ensuring quality and compliance throughout the manufacturing process.
- Interpret and apply customer electrical specifications to meet IECEx, ATEX, and NEC standards.
- Collaborate closely with engineering, pricing, manufacturing, and customer support teams to deliver competitive, on-time proposals.
- Provide exceptional customer service through clear communication, technical insight, and proactive follow-up.
- Support continuous improvement initiatives for ETO quoting, workflows, and customer experience.
- Maintain up-to-date data and documentation within CRM and ERP systems (e.g., Oracle, Vendavo).
- Identify opportunities to enhance customer satisfaction, product alignment, and long-term relationships.
Benefits
- We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs.
- We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.
- Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Computer and Electronic Product Manufacturing
Number of Employees
1-10 employees
