Technical Inside Sales Representative II

T.D. Williamson•Tulsa, OK

22h

About The Position

At TDW, the company prioritizes its people, ensuring the safe and reliable operation of pipelines within communities. The company distinguishes itself through its expertise, experience, and commitment, treating colleagues, customers, and the community with care and respect daily. The Technical Inside Sales Representative II will acquire knowledge of TDW processes to effectively interact with customers and internal stakeholders, preparing quotes, processing orders, and managing customer complaints to deliver an exceptional customer experience. For over a century, TDW has collaborated with the oil and gas industry, providing innovative solutions that enhance uptime, improve throughput, prevent shutdowns, and mitigate risks. The company is adept at embracing new challenges and responding effectively to achieve goals while safeguarding people, assets, and the environment. TDW employees worldwide are recognized for their dedication to customer service, quality, technical proficiency, collaboration, honesty, and fair dealing.

Requirements

Degree in business or engineering discipline required
In the alternative three to five years current experience as a Jr. Inside Sales Representative and associate degree
Or five years’ experience in design, field services, manufacturing, or Jr. ISR with TDW
Or five to seven years industry experience in design, field service, or manufacturing with other companies may be substituted for the BS degree
Vocational training in business, engineering or pipe trades discipline or the equivalent experience of 5-7 years of technical sales experience required
3-5 years of experience in Technical Inside Sales position or related field
Excellent interpersonal, customer service, written and verbal communication skills
Ability to learn and develop working understanding of mechanical products and functions along with engineering terminology and industry design codes
Ability to learn and develop a broad understanding of TDW products and equipment
Ability to excel in a fast-paced environment dealing with customer situations
Intermediate computer skills including MS Excel required
Ability to manage multiple tasks simultaneously under strict deadlines
Ability to thrive in a team environment
Ability to speak and write in English

Nice To Haves

Experience with CRM/ERP database an asset

Responsibilities

Manages the processing of orders in a timely and accurate manner (includes but is not limited to: determining appropriate TDW part number which defines the required product, change order maintenance, establishes or negotiates delivery dates of customer requirements with the help of Master Scheduling and/or Manufacturing, order expediting as needed)
Networks with other TDW functions to enable effective coordination of all customer issues such as complaints, inquiries on applications of TDW products, literature, plant tours/audits, shipment tracing, order expediting, customer inspections, etc., with the most appropriate TDW function equipped to address the issue, ensuring timely response to the customer through priority management of the open issues
Develops and maintains personal communications expertise (telephone, E-mail, written documents, and oral activities), as well as the communication systems expertise within the department to utilize current technologies in addressing the customers, as well as broadening the intracompany communications within TDW
Trains to prepare quotes by interpreting customer line specifications/requirements through RFPs (request for proposal), TDW fitting/services inquiry form, and scope documents and translate these into services and product requirements
Processes orders with accurate pricing and part numbers in a timely manner
Trains how to interpret completed Data Questionnaire from Client and identify suitable product &/or services
Develop understanding of scope of work laid out by customer/OSR and what deliverables need to be inputted into quote
Learns to develop knowledge of TDW manufacturing and/or services processes, and to communicate that knowledge appropriately
Trains to assist TDW customers and colleagues define which TDW product/group of products &/or services best address the customers’ operational requirements
At time of quotation, search appropriate TDW databases (CRM, TDW Product Selector, ISR created parts list, OLDs) to try and find a design that may be suitable for the customer’s project.
Learns to develop knowledge, utilize, and enforce TDW operational procedures, including acceptable Terms and Conditions (both legal and commercial) to customers and Outside sales
Trains to develop knowledge in pricing and quote preparation, as defined TDW pricing policies and guidelines
Ensures accuracy of bill-to and ship-to addresses for customers, reviews order for credit terms with Supervisor and submits to TDW Credit depart for approval
Trains and eventually converts the quote to sales order of existing customers into appropriate systems ( CRM, WSGP, AX)
Train to make price adjustments as directed
Keeps Outside Sales Representatives apprised of any and all customer request changes
Works with client to negotiates shipping terms and methods
Collaborates with Shipping and/or TMP Production Planning to ensure and confirm proper delivery
Provides accurate and clear information to Engineering, Production control, and Logistics
Confirms with Supervisor the customer technology and service requirements have been correctly identified and commit TDW resources to ensure quality execution of service job and customer satisfaction
Ensures that all correspondence and communication, written and verbal, with customers are professional and accurate
Communicates with other departments to meet the customers’ delivery requirements
Enlist other ISR's to identify appropriate TDW departments and contact to enable effective coordination and resolution of all customer issues such as change orders, complaints, returns, repairs and literature requests
Participates in projects, as assigned by the Supervisor or Region Leader
Learns of all TDW products: obsolete, current, and new product releases
Learns knowledge of industry design codes and market trends, including competitive advantages
Trains to facilitate meeting the specific product needs of the customer