Technical Infrastructure Program Manager, Retail Infrastructure Services - Hardware Deployment

Amazon•Austin, TX

10h

About The Position

The Amazon Worldwide Grocery Store Tech (WWGST) Retail Infrastructure team is looking for a passionate and innovative Technical Infrastructure Program Manager (TIPM) to join our Hardware Deployment team. This team is responsible for leading complex and challenging projects that will deliver innovative technical solutions to our physical stores. We have an opportunity to revolutionize the brick and mortar grocery shopping experience at Amazon banner grocery stores and set new standards for accessing the highest quality organic and natural groceries across the US, Canada, and the UK. As a TIPM, you will be a key member of tech leadership and will need to drive forward the technology across Whole Foods Market and Amazon Fresh to create a best in class grocery shopping experience. In the TIPM role, you will be responsible for planning and leading the physical deployment efforts for medium to large projects that span multiple technology and operational teams, and third-party OEM and Field Service partners. These projects will include initiatives such as rolling out new technology to existing stores and leading efforts to develop and implement creative solutions, leading POS/SCO image engineering as well as network, media, printer and service scale efforts. The incumbent in this role will have strong business acumen, technical skills, great communication abilities, and a passion to implement new technologies to help our banners thrive at delivering the highest customer obsession. A day in the life The Technical Infrastructure Program Manager will partner with our Retail Technology teams to help them evaluate new technology, develop strategies, requirements, project plans, communication plans, transition plans, and lead the deployment of the new technology to our physical stores. They have a passion for working with technology and operations teams as well as end-users to ensure the best experience for our business partners, in-store team members and customers. About the team The Retail Infrastructure Services, Hardware Deployment team is a team of program managers who are dedicated to bringing the best customer experience to both our internal and external customers, and excited to accomplish that through implementing new technology in our physical stores.

Requirements

Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience working with and managing third party vendors
Experience in creating and managing budgets
Experience in negotiating complex agreements with an understanding of legal terminology and reasoning
Bachelor's degree or equivalent, or experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
5+ years of program management experience leading enterprise-level infrastructure projects.
5+ years managing retail, Point of Sale (POS), Audio/Visual, and Network related projects.

Nice To Haves

Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Knowledge of industry technologies in program or product domain (e.g., hardware, network, software, systems) and how to apply those technologies to solve problems
Experience writing and publishing technical documents or equivalent
Experience interpreting technical drawings, diagrams, and flow charts
Experience working with technology teams and solving operational issues using technology
Experience communicating with customers, technical, regulatory, business teams, and management to collect requirements, describe product features, and technical designs
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing programs across cross-functional teams, building processes and coordinating release schedules

Responsibilities

Work with Business and Retail Technology partners to select, plan, and deploy physical technology to existing stores.
Create and manage work-back plans, hour by hour plans, and T- plans as needed.
Manage and track purchasing, and track and report on spending actuals.
Work with procurement, legal, and OEM partners to define and manage project-specific purchasing agreements and field services scopes of work (SOW).
Plan and manage deployments including establishing hyper-care and transition to support plans for deployments that will range from small pilots, to full-chain deployments.
Maintain solid communications with Store Operations, Store Leadership, and Tech partners.
Establish and maintain regular reporting of key metrics and deployment status.
Partner with Engineers and Tech Support to resolve technical issues, driving the team to resolution.